Senior AI Support Platform Administrator
University of Colorado Anschutz
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Job summary
University of Colorado Anschutz is seeking a Senior AI Platform Support Administrator to manage access to AI platforms, provide frontline support for Copilot, ChatGPT Edu, Gemini, and other tools, and help users with onboarding and adoption. The role involves governance, risk assessment, and collaboration with security and privacy teams.
The position supports AI services across campus, with a hybrid work arrangement and core hours aligned to Colorado Mountain Time.
Qualifications
- Bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field.
- Experience in identity and access management and AI platform administration, with user provisioning and lifecycle management.
- Experience with REST APIs, JSON, Postman, and scripting (Python/PowerShell).
Responsibilities
- Provisioning and managing access to approved AI platforms and services.
- Supporting onboarding, adoption, troubleshooting, and best practices for AI tools.
- Responding to AI-related service requests and incidents.
- Developing and maintaining SOPs, knowledge base articles, and support documentation for AI services.
- Collaborating with Information Security, Compliance, Legal, and Privacy teams on risks.
- Assisting with AI governance and vendor engagement and coordination.
Skills
Education
Tools
Job description
Does working with cutting-edge AI technologies excite you? Are you passionate about helping others successfully leverage emerging tools? Do you enjoy solving complex problems, improving processes, and delivering exceptional customer support? Are you someone who thinks strategically while maintaining a strong service-oriented mindset? If so, the AI Platform Support Administrator role may be the perfect fit for you!
Our work helps faculty, staff, students, researchers, and administrative teams achieve better outcomes through the responsible use of AI technologies. As part of the AI and Research Computing team, you will play a critical role in supporting and advancing enterprise AI services across the University.
- Provisioning and managing access to approved AI platforms and services.
- Providing front-line and hands-on support for AI tools including Microsoft Copilot, ChatGPT Edu, Gemini, and other approved enterprise AI solutions.
- Assisting users with onboarding, adoption, troubleshooting, and best practices.
- Responding to AI-related service requests and incidents through established support processes.
- Troubleshooting technical issues related to AI platforms, integrations, data access, and user experience.
- Developing and maintaining standard operating procedures, knowledge base articles, and support documentation for AI services.
- Monitoring platform capabilities, feature releases, and roadmap developments to provide recommendations on new AI offerings and enhancements.
- Supporting AI access management processes, including license administration, security groups, permissions, and user provisioning.
- Assisting with AI governance and exception review processes by helping collect requirements and coordinate stakeholder reviews.
- Partnering with Information Security, Compliance, Legal, and Privacy teams to assess risks and support responsible AI adoption.
- Participating in vendor and stakeholder engagements to support platform operations, service improvements, and ongoing partnership management.
- Contributing to training, workshops, office hours, and user enablement activities that increase AI literacy and adoption across campus.
- Helping evaluate the security, compliance, and operational impacts of AI platform changes, new features, and integrations.
- Identifying opportunities to improve service delivery, automate support processes, and enhance the overall AI user experience.
- Users receive timely and effective support for enterprise AI tools.
- AI services are delivered securely, reliably, and in alignment with institutional policies.
- Faculty, staff, and researchers gain confidence in utilizing AI capabilities to improve productivity and accelerate innovation.
- Operational processes are documented, scalable, and continuously improved.
- The University maintains strong partnerships with AI vendors and technology stakeholders while advancing responsible AI adoption.
Hybrid - This position is eligible for a hybrid work environment. AMC ISS strives for a high-flex work environment, meaning although this role may predominately be executed effectively with a remote schedule, there may be instances where in-person meetings and/or activities are needed. There is no minimum or prescribed in-person requirement. The work schedule will be based around core working hours in Colorado Mountain Time.
Information Strategy and Services (ISS) partners across the campus to deliver information technology services that empower teaching, learning, research, and patient care. ISS is organized into four core functions: Technology & Infrastructure, Security & Compliance, Information & Data Enablement and Business Services. Together, we connect service and technology.
Our work is guided by six shared principles that connect our teams and shape how we serve our customers:
- Curiosity- Explore beyond one's own experience and environment.
- Compassion- Demonstrates empathy, understanding, and respect for all people.
- Collaboration- Partner well beyond our space and build partnerships to achieve organizational results.
- Commitment- Dedication and engagement one has to their job, team, organization and university.
- Competence- Know our craft and be committed to continuous improvement and learning.
- Confidence- Be empowered and assured to represent our customers and their needs.
Active investment in our culture and our people is foundational in developing and delivering service excellence. To cultivate a people centric workplace, we do the following:
- Growth & Development: Our Workforce Development Program builds critical skills and supports career advancement.
- Empowered Managers: Leaders are trained in coaching and team effectiveness to drive success.
- Open Communication: Stay connected through monthly town halls and annual summits.
- Wellness Focus: We prioritize employee well-being with supportive wellness initiatives.
- Coaching Culture: Continuous learning and feedback are part of how we grow together.
- Flexible Work: We offer flexible arrangements whenever possible to support work-life balance.
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.
We have AMAZING benefits and offerexceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10% of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 15/year
- Tuition Benefit: Employees have access to this benefit on all CU campuses
- ECO Pass: Reduced rate RTD Bus and light rail service
There are many additional perks & programs with the CU Advantage.
Minimum Qualifications:
SENIOR
- A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year-for-year basis.
Experience:
- 2 years of professional level experience in identity and access management, including SSO, SAML, OAuth, SCIM, and RBAC, as well as AI platform administration, user provisioning, and user lifecycle management.
- Experience supporting AI tools, connectors, and integrations across business systems, including API integration and testing using REST APIs, JSON, and Postman, along with basic scripting and automation using Python and/or PowerShell.
PRINCIPAL
Education:
- A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year-for-year basis.
Experience:
- 3 - 5 years of professional level experience in identity and access management, including SSO, SAML, OAuth, SCIM, and RBAC, as well as AI platform administration, user provisioning, and user lifecycle management.
- Experience supporting AI tools, connectors, and integrations across business systems, including API integration and testing using REST APIs, JSON, and Postman, along with basic scripting and automation using Python and/or PowerShell.
Applicants must meet minimum qualifications at the time of hire.
Preferred Qualifications:
- Experience supporting Microsoft 365, Google Workspace, or enterprise SaaS platforms
- Experience administering AI platforms such as Microsoft Copilot, ChatGPT Enterprise/Edu, Gemini, Claude, or similar tools
- Familiarity with Entra ID, Azure, Google Cloud, or cloud-based identity management
- Experience working in higher education, healthcare, or research environments
- Experience creating user documentation, training materials, and knowledge base content
- Familiarity with AI governance, responsible AI practices, and data privacy requirements
Conditions of Employment:
- Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.
- Knowledge of enterprise AI platforms, agent development environments, generative AI, large language models (LLMs), retrieval-augmented generation (RAG), prompt engineering, and Model Context Protocol (MCP).
- Knowledge of Microsoft 365, cloud technologies, identity management, software development lifecycle principles, and enterprise application architecture.
- Skill in AI agent development, workflow automation, solution design, and business process optimization.
- Skill in developing integrations using REST APIs, JSON, HTTP, OAuth, enterprise connectors, web services, and related technologies.
- Skill in Python development, API consumption, technical troubleshooting, debugging, root cause analysis, and performance optimization.
- Skill in designing, deploying, and supporting AI-enabled solutions that met business, operational, and technical requirements.
- Skill in developing technical documentation, knowledge resources, implementation guides, and training materials.
- Strong communication, customer service, collaboration, stakeholder engagement, and relationship management skills.
- Ability to translate business requirements into scalable AI-enabled solutions and workflows.
- Ability to independently manage competing priorities, solve complex technical problems, and identify opportunities for automation and innovation.
- Ability to evaluate security, privacy, compliance, and data governance considerations when designing and implementing AI solutions.
- Demonstrated commitment to innovation, continuous learning, accountability, collaboration, critical thinking, technical curiosity, and service excellence.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.
The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.
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