Senior AI Platform Engineer

Blackbaud; United States; On-site; USD 117,000 - 158,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote-flexible workforce

Wellness Programs

401(k) program with employer match

Flexible paid time off

Generous Parental Leave

Donations for Doers

Pet insurance, legal and identity保护

Tuition reimbursement program

Job summary

Blackbaud is seeking a Senior AI Platform Engineer to design, build, deploy, and support enterprise AI solutions and platform capabilities for scalable, secure AI at the company.

You will develop agentic and LLM-powered solutions, establish reusable patterns, guardrails, and operational practices, and partner with architecture and data teams to enable enterprise adoption with strong security and observability.

Qualifications

• 5+ years of professional software engineering experience building, delivering, and supporting production software.
• Hands-on experience delivering LLM-powered or generative AI solutions into production.
• Experience building agentic AI solutions with tool calling, RAG, orchestration, or autonomous execution.
• Experience implementing AI observability, evaluation, and monitoring.
• Strong enterprise security knowledge: authentication, authorization, least privilege, data protection.
• Experience with enterprise APIs, data sources, and cloud services.

Responsibilities

• Design, build, test, deploy, and support production agentic and LLM-powered solutions.
• Build reusable AI platform services, patterns, guardrails, and reference implementations.
• Design security controls for AI agents, including identity and auditability.
• Implement AI observability for output quality, drift, latency, and cost.
• Optimize model selection, context management, and agent workflows.
• Apply software engineering practices: CI/CD, telemetry, secure development, production support.
• Partner with Enterprise Architecture and Data Platform teams on scalable integration patterns.
• Collaborate with stakeholders to translate enterprise needs into AI capabilities.
• Mentor other engineers and foster a strong AI engineering culture.

Skills

LLM-powered development

Agentic AI

APIs & cloud integrations

CI/CD & testing

Collaboration across teams

Tools

Claude enterprise

Job description

About the role

We are seeking a Senior AI Platform Engineer to design, build, deploy, and support enterprise AI solutions and the platform capabilities that enable them. This is a hands-on software engineering role focused on enabling the development of AI tools that will transform Blackbaud's business processes. You will build agentic and LLM-powered solutions while establishing the reusable engineering patterns, security controls, observability, and operational practices needed to use AI safely and effectively at enterprise scale.

What you'll be doing

Design, build, test, deploy, and support production agentic and LLM-powered solutions that integrate with enterprise data, APIs, tools, and workflows. Build reusable AI platform services, integration patterns, guardrails, and reference implementations that enable teams to adopt AI securely and efficiently. Design security controls for AI agents, including identity, authorization, least-privilege access, sensitive-data handling, auditability, and secure integrations. Implement AI-specific observability and evaluation, monitoring areas such as output quality, hallucinations, behavioral or model drift, failures, latency, token consumption, and cost. Develop mechanisms to detect, troubleshoot, contain, and remediate unexpected or unsafe agent behavior. Optimize model selection, context management, agent workflows, and consumption to balance quality, reliability, performance, and cost. Apply strong software engineering practices including automated testing, CI/CD, telemetry, code review, secure development, and production support. Partner closely with the Enterprise Architecture and Data Platform teams to establish scalable integration patterns, data access approaches, and technical standards for enterprise AI. Collaborate with business stakeholders and the Product AI Platform team to understand use cases, share platform patterns and learnings, and translate enterprise needs into reliable AI capabilities. Evaluate emerging AI models, agent frameworks, protocols, and platforms and help establish practical standards and reusable approaches for enterprise adoption. Mentor other engineers and contribute to a strong engineering culture around AI development and operations.

What we'll want you to have

5+ years of professional software engineering experience building, delivering, and supporting production software. Hands-on experience delivering LLM-powered or generative AI solutions into production, beyond prototypes or demonstrations. Experience building agentic AI solutions, including areas such as tool/function calling, RAG, orchestration, multi-step workflows, or autonomous/semi-autonomous execution. Experience implementing AI observability, evaluation, and monitoring, with an understanding of hallucination, output quality, drift, latency, usage, and cost. Strong understanding of enterprise security concepts including authentication, authorization, least privilege, sensitive-data protection, secrets management, and auditability. Experience integrating applications with enterprise APIs, data sources, identity systems, and cloud services. Experience with Claude in an enterprise or administrative context, such as enterprise access and administration, permissions, integrations/connectors, governance, usage monitoring, or solutions built using Claude. Strong experience with modern software engineering practices including APIs, automated testing, CI/CD, telemetry, and production support. Ability to evaluate tradeoffs across model capability, security, reliability, performance, maintainability, and cost. Strong collaboration and communication skills, with the ability to work across engineering, architecture, data, security, and business teams.

Benefits

• Medical, dental, and vision insurance
• Remote-flexible workforce
• Wellness Programs
• 401(k) program with employer match
• Flexible paid time off
• Generous Parental Leave
• Donations for Doers
• Pet insurance, legal and identity protection
• Tuition reimbursement program

Equal opportunity and diversity

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Compensation

The starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Company

Blackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good vision, We're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud (NASDAQ: BLKB) is the world's leading cloud software company powering social good. Serving the entire social good community - nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents - Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.