Senior AI/ML Engineering & Customer Insight Leader

McAfee; Frisco (TX); Hybrid; USD 135,910 - 223,285; Full time

Job summary

McAfee is seeking a role focused on leading and building AI-powered customer insights functions from the ground up. This hybrid position located in Frisco, TX, will require candidates to leverage AI/ML technologies to transform customer experience through data-driven insights.

The ideal candidate will possess significant experience in software engineering and AI, managing product and engineering teams while driving customer satisfaction and operational excellence.

Qualifications

• 10–15 years of software engineering experience with 3+ years in AI/ML.
• Strong hands-on programming experience with Python.
• Experience with large-scale structured and unstructured datasets.

Responsibilities

• Establish and lead a new AI-driven Customer Insights function.
• Define the strategy for leveraging AI/ML to improve customer experience.
• Design and implement AI/ML solutions that aggregate and analyze data.

Skills

AI/ML expertise

Software engineering

Stakeholder management

Data analysis

Education

Bachelor's or Master's in Computer Science, Engineering, Data Science, or related

Tools

Python

AWS

Azure

Docker

Kubernetes

Job description

McAfee is seeking a role focused on leading and building AI-powered customer insights functions from the ground up. This hybrid position located in Frisco, TX, will require candidates to leverage AI/ML technologies to transform customer experience through data-driven insights.

The ideal candidate will possess significant experience in software engineering and AI, managing product and engineering teams while driving customer satisfaction and operational excellence.