Senior AI/ML Engineer: Generative AI & Multi-Turn NLP

Worky; Irvine (CA); On-site; USD 174,000 - 252,000; Full time

Benefits offered by this job

Bonus target

Equity

Benefits

Job summary

Google is seeking software engineers to join the Customer Experience Channels team within Google Ads. You will develop AI-driven platforms enabling multi-turn agentic interactions, blending automated responses with human handoffs, and shaping the roadmap for scalable advertiser support.

You will work on end-to-end features from chat and email interfaces to backend services, GPUs, and data pipelines, contributing to state-of-the-art AI and large language models integration.

Qualifications

• Bachelor's degree in CS, Math or related field or equivalent practical experience.
• 5 years of software development experience in one or more languages.
• 3 years testing/maintaining/launching software, plus 1 year design/architecture.
• 3 years experience with ML fields (speech/audio, RL, ML infra).
• 3 years experience with ML infrastructure (model deployment/evaluation/processing).

Responsibilities

• Write and test product or system development code spanning UI to backend APIs and databases.
• Collaborate with peers through design/docs reviews to ensure accuracy and testability.
• Create and update technical documentation, API specs, and developer guides.
• Triage, debug, and resolve platform issues, analyzing root causes and impacts.
• Design and implement ML solutions focusing on agentic prompts and multi-turn conversations.

Skills

Java

C++

Python

Go

ML concepts

Education

Bachelor's degree in CS/Math/related field

Job description

Google is seeking software engineers to join the Customer Experience Channels team within Google Ads. You will develop AI-driven platforms enabling multi-turn agentic interactions, blending automated responses with human handoffs, and shaping the roadmap for scalable advertiser support.

You will work on end-to-end features from chat and email interfaces to backend services, GPUs, and data pipelines, contributing to state-of-the-art AI and large language models integration.