Senior AI-First Solutions Architect

Staples; Framingham (MA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Discounts

401(k) match

Wellness programs

Job summary

Staples Digital Solutions seeks a Sr. Architect to lead architecture and technical evolution within the customer service domain.

You will guide the contact center from traditional to AI-first operations, designing solutions that combine conversational AI, automation, and human expertise across email, voice, and digital channels. This hands-on role translates business goals into practical designs, validates technology choices, and guides implementation from discovery through production, ensuring

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field.
• 7+ years of software engineering experience, including designing solution architectures and providing technical leadership.
• Expertise in Java (Spring Boot, Spring Cloud) and front-end tech (Angular, JavaScript, TypeScript).
• Extensive experience designing, securing, and governing REST, GraphQL, and event-driven APIs (Kafka, Solace).
• Target-state architectures for multi-application suites using microservices and cloud-native patterns.
• Experience with cloud platforms, containers, and CI/CD pipelines.
• Knowledge of customer data platforms, data stores, data streaming, and AI data platforms (Databricks).
• Observability tools experience (e.g., Splunk, Dynatrace).
• Experience integrating large language models into enterprise apps via APIs/SDKs.
• Ability to design AI-enabled architectures (RAG, vector DBs, embeddings, prompt orchestration).
• Design AI agents and copilots with guardrails and human-in-the-loop controls.
• Experience integrating contact center and CRM suites across channels.

Responsibilities

• Lead architecture and technical design for contact center modernization to an AI-first model.
• Drive delivery of AI-first solutions to boost agent productivity and customer experience.
• Develop target-state architectures, reference models, standards, and reusable patterns.
• Define architecture strategies for applications, integrations, APIs, cloud, and data.
• Evaluate tech solutions for scalability, security, performance, and cost.
• Design and govern enterprise integrations, APIs, event-driven and SOA solutions.
• Assess emerging tech, generative AI capabilities, and modernization strategies.
• Lead architecture reviews, PoCs, and governance activities.
• Mentor architects and engineers and promote best practices.

Skills

Strategic thinking

Problem-solving

Leadership

Stakeholder management

Collaboration

AI knowledge

Education

Bachelor’s degree in Computer Science, Software Engineering, Information Systems

7+ years of software engineering experience

Java (Spring Boot) and front-end (Angular/JS/TypeScript)

REST/GraphQL APIs design & security

Cloud platforms (Azure/GCP/AWS)

CI/CD pipelines

Tools

Kafka

Solace

Docker

Kubernetes

OpenAPI/AsyncAPI

Databricks

Job description

Staples Digital Solutions seeks a Sr. Architect to lead architecture and technical evolution within the customer service domain.

You will guide the contact center from traditional to AI-first operations, designing solutions that combine conversational AI, automation, and human expertise across email, voice, and digital channels. This hands-on role translates business goals into practical designs, validates technology choices, and guides implementation from discovery through production, ensuring