Senior AI Platform Lead - GenAI & Enterprise Scale

Staples; Framingham (MA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

PTO and Holidays

Discounts & 401(k)

Wellness programs

Job summary

Staples is seeking a Senior Manager for AI Platforms to own, evolve, and scale an enterprise AI/ML platform across Sales, Customer Service, Marketing, and Merchandising. You will define the platform vision, drive an agile roadmap, and partner with engineering, security, and product teams to deliver production-grade AI solutions at scale.

The role requires strong technical depth, platform mindset, and leadership to accelerate AI adoption, ensure governance, and maximize business value of Staples’

Qualifications

• 8+ years of experience in platform management, product management, technology leadership, software engineering, data engineering, AI/ML engineering, or infrastructure leadership.
• 4+ years of experience with AI/ML platforms, MLOps, GenAI systems, model lifecycle management, or ML infrastructure in an enterprise environment.
• 2+ years experience with Databricks and cloud AI platforms such as Azure, Google Cloud Platform, or AWS.
• Experience owning or delivering shared platforms, reusable services, or infrastructure capabilities used by multiple teams.
• Strong understanding of AI/ML development lifecycle, including experimentation, deployment, monitoring, model governance, and operational support.
• Experience working in agile delivery models and cross-functional technology environments.
• Strong communication skills, with the ability to translate complex technical concepts into clear business and executive-level narratives.
• Proven ability to partner with engineering, architecture, security, product, and business teams to deliver enterprise technology capabilities.

Responsibilities

• Own and evolve the enterprise AI/ML platform strategy.
• Define platform roadmap aligned with business priorities and scalable capabilities.
• Mature AI/ML platforms from enablement to enterprise-scale, production-ready systems.
• Translate business and product needs into platform capabilities and standards.
• Enable faster experimentation while ensuring production readiness.
• Balance short-term delivery needs with long-term platform sustainability.
• Prioritize platform initiatives based on enterprise impact, risk, adoption and ROI.
• Establish and track platform success metrics (adoption, reliability, performance, cost, developer productivity).
• Collaborate with Security, Privacy, and Compliance to ensure responsible AI and governance.
• Manage vendor and partner relationships to optimize external technologies.
• Communicate platform vision, roadmap, and progress to stakeholders.

Skills

Platform management

Product management

Technology leadership

Software engineering

Data engineering

AI/ML engineering

MLOps

Agile delivery

Cross-functional collaboration

Communication

Education

Bachelor’s degree in Computer Science, Engineering, Data Science, Information Systems, or related field

Tools

Databricks

Azure

AWS

Google Cloud Platform

MLflow

Job description

Staples is seeking a Senior Manager for AI Platforms to own, evolve, and scale an enterprise AI/ML platform across Sales, Customer Service, Marketing, and Merchandising. You will define the platform vision, drive an agile roadmap, and partner with engineering, security, and product teams to deliver production-grade AI solutions at scale.

The role requires strong technical depth, platform mindset, and leadership to accelerate AI adoption, ensure governance, and maximize business value of Staples’