Senior AI Engineer II: GenAI Platforms & MLOps

iHerb, LLC

United States

Remote

USD 187,000 - 235,000

Full time

14 days+

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Job summary

iHerb, LLC is seeking a Sr. Software Engineer II - AI to lead the development of GenAI-powered product experiences and the shared AI platform that powers them. You will own end-to-end AI features from RAG pipelines to agentic workflow automation, integrating with marketing platforms and BI tools.

The role emphasizes production-grade LLM applications, model evals, and a strong SDLC discipline, with on-call readiness and observability.

Qualifications

AI-driven SDLC: hands-on experience shipping production code with AI-assisted development tools such as Claude Code, GitHub Copilot, or Cursor.
Full-stack awareness across layers of the stack.
Production ownership of features end-to-end from spec through deployment.

Responsibilities

Design, build, and operate production AI features: RAG pipelines, LLM-driven recommendations, conversational agents, or agentic workflow automation.
Build the shared AI platform layer: retrieval infrastructure, eval frameworks, model monitoring, guardrails, and observability.
Write LLM applications and integrations with marketing platforms, BI tools, or customer-facing product surfaces.
Evaluate model and feature quality using structured eval frameworks; iterate on prompts, retrieval strategies, and model selection.