Senior AI Engineer

Verizon; Basking Ridge (NJ); Hybrid; USD 101,000 - 194,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Verizon is seeking a skilled engineer to build, optimize, and deploy state-of-the-art agentic AI/ML models within the Verizon Consumer Group AI team. You will translate architectures into production-grade code while ensuring reliability, performance, and scale.

You will collaborate with product managers and GTS engineering to execute roadmaps, review code, and prototype new AI frameworks. A hybrid work model and travel up to 25% are expected.

Qualifications

• Bachelor's degree or 4+ years of work experience.
• 4+ years of relevant AI/ML or related experience.
• 1+ years building/tuning AI/ML models or integrating LLMs.
• Experience with Agile methodologies.
• Willingness to travel up to 25% of the time.

Responsibilities

• Develop, deploy, and scale agentic AI/ML models and systems.
• Integrate AI agent frameworks with existing customer success platforms.
• Collaborate with product managers and engineering teams on roadmaps.
• Participate in code reviews, design sessions, and testing for safe model behavior.
• Optimize model inference pipelines and data integration layers.
• Prototype emerging AI frameworks and document performance results.
• Create technical documentation and demonstrations of pilot outcomes.

Skills

AI/ML modeling

LLM integration

API design

Cloud platforms

Agile

Data quality

Education

Bachelor's degree

4+ years experience

Tools

LangChain

AutoGen

Verint

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing…

You will be building, optimizing, and deploying state-of-the-art agentic AI/ML models and systems within the Verizon Consumer Group (VCG) AI team. Applying hands‑on technical expertise, you will be implementing next‑generation customer success, sales, and digital agent solutions that directly impact how millions of customers interact with Verizon. Working as part of a high‑performing squad, you will turn architectural designs into production‑grade code while ensuring reliability, performance, and scale.

• Developing, testing, and scaling agentic AI/ML solutions, specialized workflows, and LLM‑powered systems for VCG platforms.
• Integrating AI agent frameworks with existing customer success, digital, and retail channel technologies.
• Collaborating with product managers and GTS engineering teams to implement and iterate on production‑grade technical roadmaps.
• Participating in engineering code reviews, technical design sessions, and red‑teaming exercises to ensure safe and reliable model behaviors.
• Optimizing model inference pipelines, API endpoints, and data integration layers to meet high‑performance consumer demands.
• Assisting in technical research and rapid prototyping to quickly evaluate and implement emerging open‑source and proprietary AI frameworks.
• Contributing to the documentation of technical specifications and creating materials to showcase pilot performance results.

Where you'll be working…

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we're looking for…

You thrive on working with complex data and translating it into scalable solutions. Detail‑oriented and driven by high‑impact outcomes, you prioritize data quality, model precision, and rigorous evaluation. You are a self‑driven engineer who can architect pipelines and deploy models independently under tight timelines, always focused on leveraging AI to directly enhance customer experiences.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• One or more years of hands‑on experience building and tuning AI/ML models or integrating LLM applications.
• Experience with software development methodologies (e.g., Agile).
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree in Computer Science, Engineering, or a related field.
• Knowledge of standard AI/ML tooling, orchestration frameworks (e.g., LangChain, AutoGen), and software engineering best practices.
• Knowledge of systems and tools like ACSS, Optix, POS, CTI, WorkHub, Performance management Tools, existing AI integrations, and Verint.
• Experience with API design and development.
• Experience with cloud platforms (e.g., GCP, AWS, Azure) and cloud‑native technologies.
• Strong organizational and prioritization skills and the ability to thrive in a dynamic environment, meet deadlines, and simultaneously work on multiple projects.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award‑winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part‑timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job‑related skills and experience. This is an incentive based position with the potential to earn more. For part‑time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full‑time schedule is: $101,000.00 - $194,000.00.