Senior AI Deployment Consultant

Intercom; Chicago (IL); Hybrid; USD 109,000 - 160,000; Full time

Benefits offered by this job

Hybrid work policy

Bonus program (sales incentive)

Job summary

Salesforce is seeking a Senior AI Deployment Consultant for its Deployment Services team in the Greater Chicago Area. You will lead the most complex customer deployments, combining project management with hands-on configuration of the Fin platform and AI tooling to drive value at scale.

You will collaborate with engineers on technical hurdles, own project strategy, timelines, and delivery, and mentor teams while shaping deployment strategy with cross‑functional partners.

Qualifications

• 5+ years of experience in customer‑facing implementation, deployment, or professional services roles in SaaS/AI tech.
• Proven track record delivering large, complex, multi‑stakeholder projects on time and on budget.
• Hands‑on technical capability configuring platforms, APIs, data flows, and integration patterns.
• Excellent communication and relationship building with executives and technical stakeholders.
• Strong judgment under ambiguity and fast-paced environment.
• Daily use of AI tooling for discovery, documentation, and assets.
• Experience with Intercom Helpdesk, Zendesk, Salesforce or similar CX platforms is a plus.

Responsibilities

• Own end‑to‑end deployment programs for large customers and serve as primary contact.
• Manage scope, schedule, and budget aligned to customer goals and GTM partners.
• Lead discovery sessions and translate requirements into actionable plans.
• Configure the Fin platform across automation, workflows, data migrations, integrations, and security.
• Collaborate withForward Deployed Engineers to tackle complex hurdles while maintaining autonomy.
• Coordinate readiness activities like integrations, migrations, and security reviews.
• Maintain risk logs, reporting cadence, escalation paths, and documented decisions.
• Shape deployment strategy with Sales, CS, Product, and R&D, feeding field learnings into roadmap.
• Contribute to Deployment Services templates and best practices; apply AI tooling to delivery.

Skills

Customer-facing

Project management

APIs & integrations

Communication

AI tooling

Tools

Intercom Helpdesk

Zendesk

Salesforce

Job description

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.

As a Senior AI Deployment Consultant, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands‑on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.

You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.

What will I be doing?

• Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout.
• Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state.
• Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
• Own the hands‑on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols.
• Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation.
• Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
• Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed.
• Partner with Sales, Customer Success, Product, and R&D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap.
• Contribute to the evolution of our Deployment Services methodology, templates, and best practices.
• Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team.

What skills do I need?

• 5+ years of experience in customer‑facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.
• A track record of delivering large, complex, multi‑stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable.
• Hands‑on technical capability. You can configure platforms yourself, and you're fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one.
• Exceptional communication and relationship‑building skills, capable of influencing both executives and technical stakeholders.
• Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren't fully formed, and you're resilient in a fast‑paced, changing environment.
• Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it's changed your delivery pace. We'll ask about this.
• Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.

How Will I Be Measured?

• Automation Rate - Are you driving your customers to achieve high adoption of Fin?
• CX Score — do customers rate the deployment experience highly?
• On‑time, on‑budget delivery — do your projects land against the timeline and scope you committed to?
• Time‑to‑value — how quickly do customers get to a working, measurable Fin deployment?
• Contribution to the team — the templates, mentorship, and best practices you leave behind.

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the Greater Chicago Area is $109,000-$159,650. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

As a U.S. company that exports software and technology internationally, we must comply with U.S. export control laws in every country where we operate. The information provided will be used to determine whether we need to obtain an Export Control License for your employment if you are hired.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Fin’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.