Senior AI Conversation Designer

Manpower Group Inc.; Chicago (IL); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading workforce solutions company is seeking a Senior AI Conversation Designer to support conversational AI initiatives remotely. This role involves developing frameworks, collaborating with cross-functional teams, and enhancing conversational experiences. The ideal candidate has significant experience in conversation design and is passionate about creating effective AI interactions. Join a company dedicated to innovation and empowering individuals in their careers.

Qualifications

• 5+ years of conversation design, content strategy, and / or UX writing experience; 7+ years of experience preferred.
• Experience designing conversational AI experiences for financial services or similarly regulated industries.
• Strong analytical skills to evaluate conversation performance and identify improvement opportunities.

Responsibilities

• Support conversational AI design initiatives.
• Develop frameworks and dialogue flows for enhanced engagement.
• Collaborate with development teams on AI assistant capabilities.

Skills

Conversation design

Content strategy

UX writing

Natural language processing (NLP)

Cross-functional collaboration

Education

University degree in Communications, English, UX Design, HCI, or related field

Tools

Figma

Miro

Voiceflow

Botmock

Job description

Our Fortune 500 client in United States of America, is looking for an experienced motivated talent to join their innovative team for a Remote opportunity.

Are you a professional Senior AI Conversation Designer with a passion for collaborating with multiple teams and an interest in working Remote? Don't wait... apply today!

The financial client is redefining the future of retirement, building confidence and improving the lives of millions of Americans. Our mission is to foster a design-led culture and strengthen our craft capabilities, to unlock innovation through cohesive, end-to-end experiences. We bring dignity and empower accessibility to arm our participants with secure income to and through retirement.

Overview

In this role, you will support our conversational AI design initiatives, developing frameworks and dialogue flows that enhance how we engage with clients and participants. You\'ll contribute to AI conversation design guidelines and best practices, collaborate with development teams on AI assistant capabilities, work cross-functionally to enhance conversational experiences, and play a key role in shaping organization\'s AI-powered conversational interfaces.

Responsibilities

Responsibilities include supporting conversational AI design initiatives, developing frameworks and dialogue flows, contributing to design guidelines and best practices, collaborating with development teams on AI assistant capabilities, and working cross-functionally to enhance conversational experiences.

Required Experience & Qualifications

• 5+ years of conversation design, content strategy, and / or UX writing experience; 7+ years of experience preferred.
• Experience designing conversational AI experiences for financial services or similarly regulated industries
• Demonstrated ability to create conversation flows, dialogue patterns, and prompt libraries
• Strong understanding of natural language processing (NLP) concepts and conversation design principles
• Experience with conversation design tools (e.g., Figma, Miro, Voiceflow, Botmock, or similar)
• Knowledge of AI assistant capabilities, limitations, and best practices
• Familiarity with compliance and risk management considerations in AI conversations
• Experience collaborating with cross-functional teams including product, development, legal, and compliance
• Ability to create and maintain conversation design documentation and guidelines
• Experience with user testing and iterative design processes
• Strong analytical skills to evaluate conversation performance and identify improvement opportunities
• University degree preferred in Communications, English, UX Design, HCI, or related field

Preferred Qualifications

• Experience with prompt engineering for large language models
• Knowledge of financial services terminology and regulatory requirements
• Background in voice user interface (VUI) design
• Understanding of accessibility considerations in conversational interfaces
• Experience establishing design systems or pattern libraries

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of :

Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –

Manpower, Experis, Talent Solutions, and Jefferson Wells

creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World\'s Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee\'s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.