Senior Agentic Operations Engineer

Technology at Arizona State University; Scottsdale (AZ); Hybrid; USD 78,000 - 120,000; Full time

Job summary

Arizona State University is hiring two Senior Agentic Operations Engineers to help build a new AI agent platform that monitors university systems and remediates issues before they affect the ASU community.

You will define tooling, governance, and operating models, working across telemetry, security, and automation while advancing one area of expertise over time. This is a hybrid role based in Scottsdale.

Qualifications

• Bachelor's degree and five years of relevant experience or equivalent training
• Experience building AI agent platforms and their governance
• Experience across telemetry, detection, orchestration, and secure remediation
• Familiarity with RBAC, audit logging, and human-in-the-loop processes
• Comfort operating in discovery-oriented environments and ambiguity

Responsibilities

• Help build, deploy, and govern a platform of AI agents that monitor ASU's environment and remediate issues safely
• Define tooling, standards, and operating model for the new group
• Work across telemetry/detection and orchestration/remediation with secure execution and rollback
• Uphold governance standards: RBAC, audit logging, human-in-the-loop
• Sequence automation carefully to earn broader autonomy as trust grows
• Peer review agent logic before production deployment
• Collaborate with system owners and security to adopt agents across the environment
• Leverage AI to improve unit efficiency and performance
• Foster a positive culture and engagement within ET/ASU
• Participate in ET/ASU events and programs

Skills

LLMs/Agent systems

Python programming

AWS

IaC Terraform

Observability

IAM/RBAC

SRE practices

Discovery work

Empathy/Teamwork

ABOR eligibility

Education

Bachelor's degree

Tools

Terraform/OpenTofu

Job description

Enterprise Technology is building a new Agentic Operations team and is hiring two Senior Agentic Operations Engineers to help build this capability from the ground up. The team will develop and manage AI agents that monitor university systems, identify potential issues, and help resolve problems before they impact the ASU community.

As a member of this new team, you will help establish the tools, processes, and safeguards needed to use AI safely and effectively within ASU’s technology environment. You will work across monitoring, automation, security, and AI-driven remediation, with a focus on building reliable and well-governed solutions.

This is an opportunity to shape a new capability at ASU. We are looking for experienced engineers who are comfortable with change, learn quickly, and enjoy solving complex problems. As the platform matures, you will help expand the ways AI can safely support university operations.

Position Salary Range: $78,000.00 – $120,000.00 per year; DOE.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

• Help build, deploy, and govern a platform of AI agents that monitor ASU's environment and, over time, help remediate issues safely.
• Contribute to the discovery and definition of the team's tooling, practices, standards, and operating model as a new group.
• Work across telemetry and detection (ingesting signals, modeling baseline health, tuning anomaly detection) and orchestration and remediation (secure execution, IAM/RBAC, human-audited runbooks, failsafe rollbacks), developing deeper emphasis in one area over time.
• Uphold and help define governance standards: role-based access control, audit logging, human-in-the-loop escalation, and reversible/rate-limited actions.
• Sequence automation responsibly up an autonomy ladder — starting with low-risk, reversible actions on low-blast-radius systems and earning broader autonomy as trust is proven.
• Serve as a peer reviewer for the other engineer's agent logic before any production deployment.
• Partner with system owners, security, and other teams to adopt agents safely across the environment.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications:

• We do not expect every candidate to have all of the following. Strong generalists with depth in several of these areas are encouraged to apply.
• Hands-on experience with LLMs and/or agent-based systems and their operational risks.
• Strong programming skills in Python (async, typing, testing).
• Cloud infrastructure experience (AWS preferred) and infrastructure as code (OpenTofu/Terraform).
• Experience with observability and telemetry (metrics, logs, traces);
• familiarity with Datadog a plus.
• Experience in one or more of: time-series/anomaly detection or baseline modeling; or secure automation, IAM/RBAC, and safe automated remediation with rollback.
• Familiarity with SRE practices — SLOs, error budgets, incident management, on-call.
• Comfort operating in an ambiguous, discovery-oriented environment and helping define new practices.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• ABOR only: Evidence of current employment in an Arizona Board of Regents Organization; ASU, U of A, or NAU.
• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.

Primary Location:

SkySong — Scottsdale, AZ. This is a hybrid position with an expectation of three (3) days per week on-site. Candidates must reside in, or be willing to relocate to, the greater Phoenix metropolitan area.

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Mission oriented.

Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility.

Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward.

We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact.

Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education.

Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants.

ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.