Senior Agentic Designer, TechEx, Software

West Monroe; Chicago (IL); On-site; USD 111,000 - 130,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k with company match

Annual bonus program

Unlimited flexible time off

10 paid holidays

Parental leave eligibility

Job summary

West Monroe is seeking a Senior Agentic Designer to join its Technology & Experience practice within the Software discipline. You will bridge experience design, software, and AI to create agentic workflows that translate complex needs into intuitive experiences.

You will collaborate with multidisciplinary teams to move concepts from discovery through implementation, using generative AI responsibly. You will engage with clients, lead workshops, and shape end-to-end design strategies while

Qualifications

• 5+ years in experience design, product design, service design, software consulting, or related field with consulting background.
• Direct client-facing experience, workshops, and stakeholder communication.
• Experience designing agentic workflows and agentic experiences, including human-agent interactions and decision points.
• Strong understanding of generative AI, AI agents, conversational or interaction design for AI-enabled software.
• Ability to translate complex processes into intuitive experiences, prototypes, journeys, service blueprints, or workflows.
• Strong collaboration, problem-solving, facilitation, communication, and QA skills.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows with critical thinking to mitigate bias.
• Ability to travel 25–50%.

Responsibilities

• Lead agentic design workstreams translating objectives, user needs, and technical capabilities into strategies and design requirements.
• Design end-to-end agentic workflows defining interactions among users, AI agents, systems, data, and human-in-the-loop points.
• Facilitate client workshops to uncover needs, map workflows, and align stakeholders on future experiences.
• Apply human-centered design to agentic systems emphasizing trust, transparency, and responsible AI.
• Collaborate with engineers, product leaders, designers, data and AI specialists, and client stakeholders from discovery to implementation.
• Prototype and test agentic experiences, refining interactions and orchestration based on findings.
• Manage deliverables, identify and mitigate risks, ensure client satisfaction.
• Quality assure work and communicate rationale, tradeoffs, and implications clearly to clients.
• Contribute agentic design expertise to proposals, pursuits, and client research.
• Share expertise to develop reusable design methods, patterns, tools, accelerators.
• Leverage AI tools to accelerate analysis and support data-driven recommendations, with sound judgment.

Skills

Experience design

Client-facing

Agentic workflows

Generative AI understanding

Prototyping & journey maps

Collaboration & QA

AI tool integration (ChatGPT)

Travel readiness

Job description

Are you ready to make an impact?

Senior Agentic Designer

Technology & Experience Practice, Software

West Monroe is seeking a Senior Agentic Designer to join our Technology & Experience practice within the Software discipline. This role sits at the intersection of experience design, software, and AI, helping clients reimagine how work gets done through agentic experiences. You will translate complex business and user needs into intuitive agentic workflows, define how people and AI agents interact, and collaborate with multidisciplinary teams to bring these experiences to life. The ideal candidate brings a strong consulting background, client-facing experience, and hands‑on expertise designing AI-enabled and agentic workflows.

What You Will Do

• Lead agentic design workstreams, translating business objectives, user needs, and technical capabilities into clear experience strategies, workflows, and design requirements.
• Design end-to-end agentic workflows that define interactions among users, AI agents, systems, data, and human-in-the-loop decision points.
• Facilitate client workshops and working sessions to uncover needs, map workflows, identify opportunities, and align stakeholders around future‑state experiences.
• Apply human‑centered design principles to agentic systems, considering trust, transparency, user control, exception handling, and responsible AI.
• Partner with software engineers, product leaders, experience designers, data and AI specialists, and client stakeholders to move concepts from discovery through implementation.
• Prototype and test agentic experiences, using findings to refine interaction patterns, orchestration, and user experiences.
• Manage workstream deliverables, proactively identify and mitigate risks, and ensure work meets or exceeds client expectations.
• Effectively quality assure work and clearly communicate design rationale, recommendations, tradeoffs, and implications to client stakeholders.
• Contribute agentic design expertise to proposals, pursuits, client research, and other business development activities.
• Share expertise across the practice and help develop reusable agentic design methods, patterns, tools, and accelerators.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data‑driven recommendations for clients, exercising sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.

What You Will Bring

• 5+ years of experience in experience design, product design, service design, software consulting, or a related discipline, with a strong consulting background.
• Demonstrated experience working directly with clients, facilitating workshops, managing workstreams, and communicating with business and technical stakeholders.
• Experience designing agentic workflows and agentic experiences , including human-agent interactions, workflow orchestration, decision points, and escalation or exception paths.
• Strong understanding of generative AI, AI agents, conversational or interaction design, and the opportunities and constraints of AI-enabled software.
• Ability to translate complex business processes and technical concepts into intuitive experiences, prototypes, journey maps, service blueprints, or workflow designs.
• Strong collaboration, problem‑solving, facilitation, communication, and quality assurance skills.
• Experience integrating AI tools (e.g., ChatGPT) into day‑to‑day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high‑quality outputs.
• Ability to travel 25 to 50%.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Ability to work permanently in the United States without sponsorship.

Based on pay transparency guidelines, the salaryrange for this role canvary based on your proximity to one of our West Monroe offices (seetable below). Information on our competitive total rewards package,including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography,experience, skills, education, and internal equity.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employeesare able toenroll in our company’s 401k plan,purchase shares from our employee stock ownership program and be eligible toreceive annual bonuses. Employees will also receive unlimited flexible time offand ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Seattle or Washington, D.C.

$116,000—$136,500 USD

Los Angeles

$121,600—$143,000 USD

New York City or San Francisco

$127,100—$149,500 USD

A location not listed above

$110,500—$130,000 USD

Other consultancies talk at you.

At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real‑world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co‑creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe** ****is an Equal Employment Opportunity Employer**
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [e-mail].

Please review our current policy regarding use of generative artificial intelligence during the application process. Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to [e-mail].

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.