Senior Agent Strategy Manager, Health Systems

Alt; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive Compensation

Lifelong Learning

Office Setup Stipend

Top-Tier Health Coverage

Flexible PTO

Meals & Snacks

Fitness Stipend

Commuter Benefits

401(k)

Job summary

Assort Health is hiring a Senior Agent Strategy Manager, Health Systems to lead some of our largest and most complex customer partnerships. You’ll work with executive, clinical, and technology leaders to improve patient access and organizational performance, owning relationships from launch through renewal and expansion.

You should bring deep experience from healthcare or health tech and understand how provider organizations operate.

Qualifications

• 5+ years of relevant experience, including healthcare or health tech.
• Experience in Customer Success, Account Management, Consulting, Implementation, or related strategic role.
• Experience owning complex accounts across adoption, retention, renewal, and expansion.
• Strong knowledge of healthcare operations, patient access, and provider organizations.
• Strong executive communication and the ability to navigate complex stakeholder environments.
• Experience leading programs across multiple teams, priorities, and workstreams.

Responsibilities

• Guide complex relationships from launch through adoption, renewal, and expansion.
• Define customer goals, success measures, risks, growth opportunities, and ROI plans.
• Build trust across executive, operational, clinical, and technology stakeholders.
• Coordinate governance, decisions, timelines, and workstreams across Assort and the customer.
• Translate customer needs into clear feedback for Implementation, Product, and Engineering.
• Travel up to 25% for executive meetings, presentations, and onsite partnership work.

Skills

Healthcare exp

CS leadership

Executive comms

Multi-team leadership

Independent worker

Job description

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to.

At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.

We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list!

Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below.

The Role

Assort Health is changing how health systems connect patients with care through AI. We’re hiring a Senior Agent Strategy Manager, Health Systems to lead some of our largest and most complex customer partnerships.

You’ll work with executive, operational, clinical, and technology leaders to improve patient access and organizational performance. You’ll own each relationship from launch through renewal and expansion while coordinating the teams responsible for delivering results.

You should bring deep experience from healthcare or health tech and understand how provider organizations operate.

What You’ll Do

• Guide complex relationships from launch through adoption, renewal, and expansion.

• Define customer goals, success measures, risks, growth opportunities, and plans for delivering ROI.

• Build trust across executive, operational, clinical, and technology stakeholders.

• Coordinate governance, decisions, timelines, and workstreams across Assort and the customer.

• Translate customer needs into clear feedback for Implementation, Product, and Engineering.

• Travel up to 25% for executive meetings, presentations, and onsite partnership work.

What You Bring

• 5+ years of relevant experience, including at least 3 years working in healthcare or health tech.

• Experience in Customer Success, Account Management, Consulting, Implementation, or a related strategic role.

• Experience owning complex accounts across adoption, retention, renewal, and expansion.

• Strong knowledge of healthcare operations, patient access, and provider organizations.

• Strong executive communication and the ability to navigate complex stakeholder environments.

• Experience leading programs across multiple teams, priorities, and workstreams.

• Strong product aptitude, sound judgment, and comfort working independently.

Nice to Haves

• Experience helping customers adopt AI, automation, or other emerging technology.

• Experience building customer programs or operating processes from the ground up.

• Experience at an early-stage startup or rapidly growing company.

Benefits & Perks for Assorties

• Competitive Compensation – Including salary and employee stock options so you share in our success.

• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.

• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.

• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.

• Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.

• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.

• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.

• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.

• 401(k) – Build your retirement savings.

How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address.