Senior Agent Architect

Parloa; New York (NY); Hybrid; USD 145,000 - 185,000; Full time

Job summary

A leading conversational AI firm is seeking a Senior Agent Architect to design and implement cutting-edge AI-powered agents for customer service. You'll collaborate with enterprise customers to build scalable solutions, translating their needs into conversational workflows. Ideal candidates will have 3+ years in a technical role focusing on conversational AI and LLMs. This role offers a competitive salary range of $145,000 - $185,000 and a chance to shape the future of customer experience.

Qualifications

• 3+ years of experience in a customer-facing, technical role.
• Hands-on experience in conversation design and AI agent implementation.
• Strong experience working with LLMs and prompting techniques.

Responsibilities

• Design and implement AI-powered agents for customer service.
• Collaborate with engineers to integrate customer systems via APIs.
• Support customers in adopting best practices for conversational AI.

Skills

Experience in conversational AI

Analytical and problem-solving skills

Attention to detail

Project and stakeholder management

Tools

APIs

A/B testing

Job description

Senior Agent Architect

New York Office

About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.

About the Role

As a Senior AI Agent Architect at Parloa, you will play a key role in designing and implementing AI-powered agents that transform customer service. In this customer-facing role, you will work closely with enterprise customers and partners to build scalable, high-quality AI Agent solutions.

You will operate at the intersection of LLMs, conversational design, and enterprise systems — translating business requirements into effective, production-ready AI workflows. From solution design through deployment and iteration, you will ensure agents perform reliably, integrate seamlessly, and deliver meaningful outcomes.

This is your opportunity to build and deploy AI Agents in real-world enterprise environments—working hands-on with LLMs to create intelligent, scalable customer experiences.

Areas of Ownership

AI Agent Design & Implementation

• Scope and implement AI Agent deployments across enterprise customers and partners
• Translate customer requirements into structured conversational workflows and solution designs
• Contribute to designing and validating scalable agent architectures for real-world use cases
• Ensure reliable and high-quality agent behavior aligned with user and business needs
• Continuously iterate and improve workflows based on performance and feedback

LLM Prompting & Conversational Design

• Apply knowledge of LLMs (e.g., embeddings, prompting techniques) to design effective agent behavior
• Craft and refine prompts to improve consistency, reliability, and user experience
• Break down complex workflows into structured, model-friendly interactions
• Fine-tune conversational flows and outputs (e.g., SSML, lexicons, regex) to align with brand standards
• Support testing and iteration efforts (e.g., A/B testing) to improve performance

System Integration & Technical Collaboration

• Collaborate with Forward Deployed Engineers to integrate customer systems via APIs
• Support integration with external tools such as CRMs, ticketing systems, and backend services
• Contribute to building end-to-end solutions combining AI agents with enterprise systems
• Troubleshoot issues across integrations, workflows, and system behavior
• Work cross-functionally with Product, Engineering, and Customer teams

Customer Advisory & Enablement

• Work directly with customers and partners to implement and optimize AI solutions
• Support customers in adopting best practices for conversational AI and automation
• Help scale solutions from initial deployment to broader use cases
• Document implementation patterns, best practices, and learnings
• Contribute to shared knowledge and enablement across the team

Who You Are

• You bring 3+ years of experience in a customer-facing, technical role, ideally working with conversational AI, LLMs, or AI-driven applications
• You have hands-on experience in conversation design and AI agent implementation
• You are comfortable working with LLMs and prompting techniques (e.g., few-shot, structured prompts)
• You have strong analytical and problem-solving skills, with the ability to break down complex workflows
• You have experience working with APIs, system integrations, and enterprise environments
• You bring solid project and stakeholder management skills, with a focus on execution
• You have strong attention to detail, especially when refining conversational experiences

Nice to Have

• You have Experience with A/B testing or performance optimization of AI systems
• You have Familiarity with contact center technologies, CX platforms, or automation tools
• You have Background in enterprise software or large-scale implementations

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Salary Range

$145,000 - $185,000 USD

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

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* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.