Senior Aftersales Logistics Specialist

Yazaki North America; Massachusetts; On-site; USD 70,000 - 110,000; Full time

Job summary

Yazaki North America is seeking an Aftersales Logistics Senior Specialist for our plant location. The role focuses on end-to-end supply chain management, SAP master data maintenance, order processing, and KPI reporting to ensure timely deliveries and customer satisfaction.

You will coordinate with plants and customers, escalate issues, and support production transfers and aftersales parts tracking. The position requires an Engineering or Master’s degree in logistics or related field and at least

Qualifications

• Engineering or Master’s degree in Logistics, supply chain, technical fields or equivalent.
• 3 years of experience in similar area.
• Fluent in English.

Responsibilities

• Supply Chain Management Provides logistic and property support services and analyses.
• Receipt and analyze customer orders.
• Create and maintain Master data in SAP for all product references.
• Monitor customer orders for aftersales parts delivery.
• Ensure that the customer orders are correctly integrated into the system and monitor their deliveries.
• Ensure all completed orders are dispatched on time.
• Prepare and send invoices to customer
• Ensure stock management in SAP and warehouses
• Establish core responsibilities matching FCSD activities granting of delivery performances, reliability and customer satisfaction at FCSD
• Provides KPI Monitoring datas.
• Escalate IT for blockage topics SAP or infrastructure related
• Support of production transfer and old parts transfer for aftersales
• Process improvement definition and implementation.
• Escalate in case of issues directly to supplier/customer or requires support do direct manager.
• Impact analyses of RM shortages influencing final customers.
• Master data Maintainance General SAP master data set up and maintenance for allocated parts.
• Check of SAP settings for cross-plant when setting and upload new material.
• Regular / monthly checking of SAP settings.
• Upload matrix for creating new materials
• Coordination of balance in and balance out for new model programs and/ or suffix changes.
• 3PL activities Support for internal and external audits ( LEAN, Quality, MMOG/LE)
• Coordination of the external logistics service partner.
• Fiscal year inventory responsible for internal process and support.
• Coordinate and monitor In- and Outbounds.
• Monitor packaging activities and report deviation.
• Customs related activities
• Material planing and stock monitoring Material planning of finish products for the OEMs and other customers
• Monitoring and balancing of stock on hand vs. target with daily coverage list.
• Monitoring of stock values.Clarifications of stock or booking deviations.
• Minimizing of obsolete materials.Responsible for Obsolete topics with suppliers, OEM, PM, Sales,
• Provides KPI Monitoring datas.
• Escalate IT for blockagetopics SAP or infrastructure related.
• VOR/Aftersales Parts Tracking VOR backlog follow up in order to support ( missing order, headcount,.material and equipment issue )
• Lead/join weekly follow up meetings with plants and cross functional team
• Lead/join customer meetings
• Escalate in case of any issues/blockage items to direct manager or upper management level
• If needed please communicate with engineering for alternative material or wiring harnesses or check with csc logistics and manufacturing plants to use serial production parts
• If needed ask support from yazaki supply management for any material issue
• General Support General administrative activities (maintaining/updating and managing of tracking lists, status reports and overviews)
• Additional Task Respect and apply EH&S legislation and customer internal rules regarding EH&S
• Follow, respect and apply Internal regulations of Yazaki, customer guidelines
• At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.

Skills

English fluency

Education

Engineering or Master's degree in Logistics, supply chain, technical fields or equivalent

Job description

Yazaki North America is seeking an Aftersales Logistics Senior Specialist for our plant location. The role focuses on end-to-end supply chain management, SAP master data maintenance, order processing, and KPI reporting to ensure timely deliveries and customer satisfaction.

You will coordinate with plants and customers, escalate issues, and support production transfers and aftersales parts tracking. The position requires an Engineering or Master’s degree in logistics or related field and at least