Senior Aesthetic Experience Coordinator

Placements24; Windsor Park (TN); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Professional growth opportunities

Discounts on clinic services

Job summary

Placements24 is seeking a Senior Aesthetic Treatment Coordinator for a leading aesthetic clinic in East London, Eastern Cape. You will be the primary contact for clients, guiding them from inquiry to post-treatment follow-up with a focus on service quality.

The role requires strong communication and organizational skills, experience with clinic management software, and a passion for client care in a fast-paced setting.

Qualifications

• Minimum 3 years in coordination, administration or client relations, preferably within medical/aesthetic industry.
• Excellent communication, interpersonal and customer service skills.
• Strong organizational and time-management abilities with the capacity to manage multiple priorities.

Responsibilities

• Serve as the first point of contact for client inquiries about aesthetic treatments and procedures.
• Schedule consultations with doctors and treatment coordinators, managing appointment diaries effectively.
• Provide detailed information on aesthetic treatments, costs and outcomes to clients.
• Guide clients through the full treatment journey, ensuring they feel informed and supported.
• Coordinate treatment schedules for multiple practitioners to optimize clinic resources.
• Assist with client administration, including patient records, payments and correspondence.
• Liaise between clients, doctors, nurses and staff to ensure seamless service delivery.
• Handle client concerns professionally and promptly.
• Support clinic marketing by promoting services and understanding client needs.
• Maintain a thorough understanding of services, pricing and clinic policies.

Skills

Client coordination

CRM software

Customer service

Communication

Organization

Tools

CRM systems

Job description

Placements24 is seeking a Senior Aesthetic Treatment Coordinator for a leading aesthetic clinic in East London, Eastern Cape. You will be the primary contact for clients, guiding them from inquiry to post-treatment follow-up with a focus on service quality.

The role requires strong communication and organizational skills, experience with clinic management software, and a passion for client care in a fast-paced setting.