Senior AEM & Digital Experience Analyst

John Hancock

Boston (MA)

Hybrid

USD 73,000 - 122,000

Full time

11 days ago

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Job summary

Manulife/John Hancock seeks a Senior Business Analyst with Adobe Experience Manager (AEM) expertise to bridge business, product, design, and technology, delivering scalable enterprise web and mobile experiences.

You will lead requirements discovery, design system alignment, and publishing support, partnering with Marketing, Editorial, Design, Development, QA, Accessibility, and Analytics teams to translate complex needs into practical AEM solutions.

Qualifications

5+ years as a Business Analyst or similar in digital product/design system teams.
Hands-on experience with Adobe Experience Manager (AEM) including authoring and publishing workflows.
Experience with design systems and front-end design practices (Figma, Storybook).
Strong documentation skills for technical and non-technical audiences.
Experience in Agile delivery environments with Jira/Confluence.

Responsibilities

Lead requirements analysis, solution design, stakeholder alignment, and initial troubleshooting for web/publishing issues.
Define requirements and evaluate solutions for AEM and design system assets.
Provide AEM publishing support for high-priority requests and urgent fixes.
Facilitate cross-functional collaboration and alignment across Marketing, Editorial, Design, Development, QA, Accessibility, and Analytics.
Document decisions, actions, owners, and dependencies; manage publishing requests.