Senior Advocate for Older Adults’ Rights & Care

State-of-Nevad; Reno (NV); On-site; USD 52,000 - 70,000; Full time

Job summary

The Aging and Disability Services Division (ADSD) in Reno, Nevada is seeking a Senior Adult Rights Advocate to support the Long Term Care Ombudsman program. The role conducts advocacy, case management, and investigations to protect the rights and well-being of older and vulnerable adults in community and facility settings.

Under limited supervision, you will train others, assist in policy development, and collaborate with facilities, families, and providers to resolve issues and improve quality

Qualifications

• Three or more years of applicable experience as described in the job duties and graduation from high school or equivalent education.

Responsibilities

• Assist clients and caregivers in life planning for independent living.
• Provide information and referrals to agencies for physical, emotional, social, and economic support services.
• Coordinate a network of services and resources for financial, health care, housing, in-home care, and other service needs of clients.
• Establish partnerships, determine appropriate services, identify gaps in services, and conduct surveys.
• Handle inquiries, complaints, and respond to requests for assistance.
• Complete intake forms and other types of forms and assessments and enter information into systems.
• Provide advocacy and case management services and refer individuals to appropriate services.
• Complete records on services provided.
• Research, develop, update, and conduct public presentations based on requests for information.
• Provide information and assistance to staff, service providers, caregivers, community organizations, law enforcement, and others regarding abuse, neglect, exploitation, and isolation of individuals.
• Evaluate and enhance resources to meet client needs and ensure quality assurance efforts are met.
• Assist in policy, procedure, and form development.
• Review legislation and regulations to determine impact on clients and participate in community engagement.
• Investigate complaints made by or on behalf of clients residing in the community or who reside in a facility.
• Advocate for clients under strict consent and confidentiality guidelines.
• Offer information to clients' families, facilities, and other agencies regarding a variety of topics related to client care.
• Provide training on long-term care, resident rights, dignity and respect, abuse, abandonment, neglect, isolation, exploitation, quality of care, and quality of life.
• Support resident and family councils, monitor facility trends, and make referrals to other agencies.
• Conduct Medicaid outreach and ensure provider compliance.
• Act as a team leader by assigning and reviewing work, training, and providing input to performance evaluations and discipline.
• Perform related duties as assigned.

Skills

Advocacy

Investigate complaints

Communication

Case management

Education

High school diploma or equivalent

Three or more years of applicable experience

Job description

The Aging and Disability Services Division (ADSD) in Reno, Nevada is seeking a Senior Adult Rights Advocate to support the Long Term Care Ombudsman program. The role conducts advocacy, case management, and investigations to protect the rights and well-being of older and vulnerable adults in community and facility settings.

Under limited supervision, you will train others, assist in policy development, and collaborate with facilities, families, and providers to resolve issues and improve quality