Senior Advisor, Consumer Experience & Pharmacy Strategy

Cigna Healthcare; St. Louis (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

Evernorth Health Services, a division of The Cigna Group, seeks a senior strategist to develop and execute client-specific strategies that integrate pharmacy solutions with the broader Consumer Experience plan. You will align product strategy with client needs across Sales, Account Management, and internal partners to deliver cohesive experiences.

The role requires 8+ years of related experience, strong communication, and the ability to influence senior leadership while managing multiple

Qualifications

• Bachelor's degree required.
• 8+ years of related experience.
• Ability to translate strategy into tactical initiatives for selling strategies and business objectives.
• Strong collaboration and influencing skills across multiple teams and levels.

Responsibilities

• Drive alignment across Evernorth Benefits Navigation, Member Experience, Direct to Consumer, and pharmacy product solutions to support an integrated Consumer Experience strategy.
• Develop client-specific strategies that connect consumer needs, client objectives, and relevant product capabilities into a cohesive experience and value proposition.
• Partner across Product, Consumer Experience, Sales, Account Management, and other stakeholders to align strategies, roadmaps, priorities, and initiatives while reducing duplication and fragmentation.
• Develop deep expertise in Consumer Experience capabilities and pharmacy solutions to support client opportunities and internal partners throughout the sales process.
• Translate product roadmaps, emerging capabilities, and strategic priorities into clear positioning, messaging, education, and enablement for Sales and Account Management.
• Gather and synthesize feedback from clients, consultants, Sales, and Account Management to identify consumer needs, adoption barriers, and opportunities for product and experience improvements.
• Translate market and client feedback into actionable insights for Product and Consumer Experience teams, strengthening the connection between go-to-market teams and product strategy.
• Maintain a cross-portfolio view of opportunities and priorities, identifying areas requiring greater coordination and developing solutions that span traditional product or organizational boundaries.
• Support client presentations and strategic discussions by articulating how Consumer Experience capabilities and pharmacy solutions work together to improve the overall member experience.

Skills

Strategic planning

Stakeholder management

Cross-functional collaboration

Communication

Project management

Business acumen

Prioritization under ambiguity

Education

Bachelor's degree

Tools

Excel

Access

Job description

Evernorth Health Services, a division of The Cigna Group, seeks a senior strategist to develop and execute client-specific strategies that integrate pharmacy solutions with the broader Consumer Experience plan. You will align product strategy with client needs across Sales, Account Management, and internal partners to deliver cohesive experiences.

The role requires 8+ years of related experience, strong communication, and the ability to influence senior leadership while managing multiple