Senior Advertising Success Manager (Remote)

Neura Market; Northern (KY); Hybrid; USD 74,000 - 205,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Equity refreshers

Remote work reimbursement

Paid time off

Employee assistance programs

Job summary

Quora is seeking an experienced Customer Success Manager to partner with and advise advertisers on our advertising platform. You will be the main contact for a diverse portfolio of advertisers, owning the customer experience and success, and using data and product knowledge to optimize campaigns.

You should have agency or sales experience, strong cross-functional relationships, and comfort with paid search and DR/Performance marketing.

Qualifications

• 5+ years of experience managing advertising campaigns, preferably in a senior client-facing role.
• Experience handling enterprise-level clients and coordination across teams.
• Strong communication skills with clients at all levels, including C-suite.
• Comfort with beta products and troubleshooting technical issues.
• Experience in/around paid search and performance marketing.

Responsibilities

• Autonomously manage a portfolio of advertising clients
• Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue
• Troubleshoot and answer questions related to campaign delivery and optimization
• Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers
• Share learnings and best practices internally and externally
• Forecast and track key account data for internal projections

Skills

Advertising campaigns

Enterprise clients

North America market

Executive communication

Beta product testing

Cross-functional collaboration

Tools

Salesforce

Apollo.io

Job description

Quora is seeking an experienced Customer Success Manager to partner with and advise advertisers on our advertising platform. You will be the main contact for a diverse portfolio of advertisers, owning the customer experience and success, and using data and product knowledge to optimize campaigns.

You should have agency or sales experience, strong cross-functional relationships, and comfort with paid search and DR/Performance marketing.