Senior Admitting Worker (full-time)

UCSF Health; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

UCSF Health in San Francisco seeks a Senior Admitting Worker to greet patients, identify individuals, check-in and register, and coordinate escort after triage. You will collect demographic and financial information and enter it quickly into hospital systems, with cash posting as needed.

The role requires experience in healthcare or insurance, strong customer service, multitasking, and proficiency in PC software (typing 30 wpm). On-site work in San Francisco is expected.

Qualifications

• High school diploma or GED or equivalent.
• Experience in healthcare, insurance-related or comparable level.
• Ability to solve problems; analyze data and recommend changes.
• Must be able to multi-task and prioritize and demonstrate strong customer service skills.
• Ability to follow instructions; work quickly and accurately in a fast-paced environment.
• Must have basic PC skills and proficiency in Microsoft Office; typing 30 wpm.
• Analytical and grammatical skills are necessary to communicate effectively verbally and in writing.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision and work onsite in San Francisco.

Responsibilities

• Greet and identify patients; check-in and register.
• Coordinate escort upon arrival for services and post-triage.
• Gather demographic and financial information and enter into the system accurately.
• Handle cash collection and posting as appropriate.
• Respond to inquiries and provide superior customer service.
• Utilize hospital information systems to communicate with patients and colleagues.
• Comply with Medical Center Policies and Procedures.

Skills

Customer service

Multi-tasking

Problem solving

Data analysis

PC skills

Typing 30 wpm

Verbal & written communication

Independent work

Team collaboration

Cultural sensitivity

Education

High school diploma or GED

Tools

Epic

ADT

Job description

Job Description

Under the supervision of the Admissions and Registration Supervisor in collaboration with Patient Care Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic, financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.

All Senior Admitting Workers play a key role in a patients’ health care experience in our Medical Center and must act as an ambassador. The incumbent is responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote cooperative working relationships with each other, physicians, other disciplines and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

Qualifications

Requirements:

• High school diploma or GED or equivalent.
• Prior experience in healthcare, insurance-related or comparable level.
• Ability to solve problems; ability to analyze data and recommend changes.
• Must be able to multi-task and prioritize and demonstrate strong customer service skills.
• Ability to follow instructions; work quickly and accurately in a fast-paced environment.
• Must have basic PC skills and proficiency in Microsoft Office; typing 30 wpm.
• Analytical and grammatical skills are necessary to communicate effectively verbally and in writing.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision and work onsite in San Francisco.

Note: The work schedule is rotating Sun-Sat., working variable hours/shifts as noted: One 12-hour night shift every Tuesday and three 8-hour day shifts scheduled throughout Sunday–Saturday, varying based on operational needs.

Preferences

• Two (2) years’ experience in healthcare, insurance-related or comparable level.
• Proficiency in health insurance eligibility and authorization requirements.
• Epic experience; Admissions, Discharges, and Transfers (ADT) experience.
• Bilingual capability - second language is highly desired.
• Previous experience in hospital, insurance payer, or physician’s office setting.
• Basic knowledge of Medical Terminology.
• Knowledge of government program regulations, Medicare, MIA, CCS, and other third-party payors.