Senior Admissions Representative-Allentown, PA

Ancora Education; Allentown (Lehigh County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Admissions Representative to support prospective students in their educational journey. This role involves communicating the school's philosophy, advocating for students, and ensuring compliance with admissions standards. You will engage with students through various channels, develop rapport, and collaborate with departments to provide exceptional service. The ideal candidate will possess strong verbal and written communication skills, computer proficiency, and a positive, self-motivated attitude. Join a diverse and inclusive team where your contributions will make a significant impact on students' lives.

Benefits

401(k) Matching

Paid Time Off

Comprehensive Benefits Package

Qualifications

• 1 year experience in sales and/or customer service required.
• High School diploma or equivalent is necessary.

Responsibilities

• Assist prospective students through the admissions process professionally.
• Develop and manage action plans to meet performance standards.

Skills

Verbal Communication

Written Communication

Computer Skills

Persistence

Interpersonal Skills

Education

High School Diploma or Equivalent

Associate Degree (Preferred)

Tools

Google Products (Docs, Sheets, Slides, Gmail)

Five9 Telephone System

Job description

We offer an extensive benefits package to our full-time employees after 30 days of employment, a matched 401(k) after 60 days, and Paid Time Off after 90 days.

Position Overview

The Senior Admissions Representative will interface with prospective students in support of the student’s decision to attend school. In addition to communicating the philosophy and features of the school and serving as an advocate for prospective students, the Senior Admissions Representative must meet the school’s established quantitative minimum activity standards in an accurate, professional, compliant, and ethical manner using school-approved admissions processes and procedures and within the Admissions Code of Conduct.

Primary Responsibilities

• Consistently operate within and evaluate monthly activity against minimum activity standards of the Senior Admissions Representative (found in the Admissions Benchmark Policy/Monthly Activity Standard Evaluation).
• Develop and manage action plans to meet qualitative performance standards (found in the Annual Performance Review).
• Professionally assist prospective students through the admissions process per all applicable federal and state regulations, school policies and procedures, and compliance with all accrediting standards and requirements.
• Use five9 telephone for interviews, along with text messaging and e-mail correspondence to identify student prospects and determine their educational needs, concerns, and interests.
• Develop rapport with prospective students and maintain frequent contact throughout the enrollment cycle.
• Partner with other departments including Financial Aid and Academics to ensure the delivery of a high level of service to every student including those interested in degree programs.

Other Responsibilities, as needed

• Willingness to work nights, weekends, and/or holidays.
• Ability to work in a fast-paced environment and meet deadlines for multiple concurrent tasks.
• Ability to remain flexible and easily adapt to work environment or schedule changes.
• Ability to communicate effectively and provide a positive, professional impression via phone, email, text, and in-person to students and staff from diverse backgrounds.
• Ability to work and succeed individually and as part of a team in a highly structured and regulated work environment.

Required Skills

• Computer skills required. Experience with Google products (Doc, Sheets, Slides, Gmail) preferred.
• Possesses excellent verbal communication, particularly telephonic - and good written communication skills.
• Persistence combined with a positive attitude and approach to work and others; self-motivating work style.
• Mature, positive, and collaborative interpersonal skills.
• Possesses the ability to effectively use applicable school systems, databases, and tools.

Required Education and Experience

• High School diploma or equivalent.
• 1-year experience in sales and/or customer service.

Preferred Education and Experience

• Associate degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) or internal professional development (ALPS, FLDP), or actively enrolled in college courses or 3+ years of experience in post-secondary education.
• 1-2 years experience working in Admissions in post-secondary education.

Applicants must be authorized to work for any employer in the U.S. This job posting does not qualify to sponsor or take over sponsorship of an employment Visa for those who do not meet the work authorization requirements for employment in the U.S.

Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All employment decisions are made without regard to individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.