Senior administrator

Contact Government Services; City of Rochester (NY); Remote; USD 117,000 - 170,000; Full time

Job summary

Contact Government Services is seeking a Senior Relativity Administrator for their Technology Support team. This role supports a federal agency's legal operations, focusing on eDiscovery and client solutions. Successful candidates will have a proven background in client service, technical support, and eDiscovery methodologies, with strong communication skills. Join us to contribute to government innovation and enjoy a comprehensive benefits package.

Benefits

Health, Dental, and Vision Insurance

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Observance of State/Federal Holidays

Qualifications

• Minimum of 7 years of litigation, eDiscovery, or technical support experience.
• Ability to obtain a U.S. Government Public Trust security clearance.
• Experience with eDiscovery Services and SQL tables.

Responsibilities

• Support a government instance of Relativity while providing excellent customer service.
• Prepare, process, and deliver collections and review cases using eDiscovery tools.
• Establish processes and methodologies for quality control and project delivery.

Skills

eDiscovery

Client Service Skills

Communication

Problem Solving

Technical Support

Education

Bachelor's Degree or equivalent

Tools

Relativity

SQL

Microsoft Applications

Job description

Employment Type: Full-Time, Experienced

Department: Technology Support

CGS is seeking a Senior Relativity Administrator to join our team supporting the legal organization within a large Federal agency in the DC area.

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success

• As a Senior Relativity Administrator Analyst, you will work among a high-performing and collaborative team in supporting a government instance of Relativity.
• This position requires a strong eDiscovery background, a solid understanding of eDiscovery methodologies, excellent client service skills, and experience in working with cross-functional technical and legal teams.
• Successful candidates must be solution and action-oriented, with the ability to communicate clearly and effectively to executive, business, technical, and client audiences.
• In addition, the ideal candidate needs to be able to establish an effective client service approach that will deliver on the goals and objectives of all assigned projects with limited supervision.
• Support a government instance of Relativity, providing excellent customer service and solutions to both internal and external stakeholders.
• Prepare, process, and deliver collections, review cases, and productions using Relativity, File Intelligence, and other eDiscovery tools.
• Assist in the scheduling of customer deliverables through the internal workflow system.
• Provide swift and accurate responses to day-to-day customer requests and support tickets in coordination with other duties.
• Leverage Relativity expertise to provide support and training related to case functionality, document review and tagging, database administration tasks, advanced troubleshooting, and consultation on workflow solutions.
• Consistently deliver well-articulated, balanced, and informed communications.
• Ensure quality and consistency of deliverables through set processes, procedures, and best practices established by the program and customer.
• Participate in the development of new processes and technology enhancements to promote efficiency.
• Establish, refine, and document processes and methodologies to enable successful delivery and quality control to meet program goals.
• Serve as a key stakeholder in the development of technical project documentation.
• Establish collaborative engaging relationships with co-workers and team members.
• Develop strong partnerships with clients and support Leidos team leaders in order to contribute to the delivery of stellar customer service.
• Assist management and customers in other client service tasks as needed.
  
  

Qualifications

• U.S. Citizen
• Ability to obtain a U.S. Government Public Trust security clearance (active clearance preferred). ·
• Bachelors (or equivalent)
• Minimum of 7 (seven) years of litigation, eDiscovery, or technical support experience, with a focus on client solutions.
• Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders.
• Ability to work in a fast-paced, agile work environment.
• Experience and familiarity with eDiscovery Services covering all realms of the eDiscovery Reference Model (EDRM).
• Must be able to work remotely.
• Prior work with SQL tables, scripting, and Relativity templates and applications.
• Proficiency in Microsoft applications.
  
  

Ideally, You Will Also Have

• Relativity Certified Administrator or other certifications.
• Federal Agency issued security clearance
• Comprehensive understanding of data management, Office 365, and Cloud environments.
  
  

Our Commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays
  
  

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board

https://cgsfederal.com/join-our-team/

For more information about CGS please visit https://www.cgsfederal.com or contact:

Email: [e-mail]

$117,449.28 - $169,648.96 a year