Senior Administrative Associate, Disability and Access

University of Texas; Austin (TX); Vor Ort; USD 45.000 - 55.000; Vollzeit

Zusammenfassung

University of Texas at Austin is seeking a Senior Administrative Associate for Disability and Access. The role provides high-level administrative support for D&A, the Disability Cultural Center, and Longhorn TIES, managing a 25+ staff unit and confidential information with discretion.

Responsibilities include records management, calendar coordination, room reservations, and coordinating with campus departments on policy and process improvements. A strong customer-service mindset is essential.

Qualifikationen

• High school diploma or equivalent required.
• 3 years of administrative support or other relevant experience required.
• Excellent customer service and a welcoming, professional office environment.
• Strong written and verbal communication with students, families, faculty, staff.
• Strong organizational and time-management skills; prioritize competing responsibilities.
• Demonstrated initiative, sound judgment, and problem-solving abilities.
• Ability to handle confidential information with discretion and professionalism.
• Experience with Microsoft Office 365; ability to learn databases, scheduling platforms, and financial systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant education and experience may be substituted as appropriate.

Aufgaben

• Maintain records, schedule appointments, create student files, and file documents in the case management software.
• Provide administrative support for accommodation processes including letters, housing, exams, and withdrawals.
• Coordinate complex record retention policies with D&A directors and campus departments.
• Manage calendars, communications with students, and process emails, faxes, and calls.
• Reserve rooms, purchase supplies, and assist with staff retreats and events.
• Process purchases and expenditures for Disability and Access, DCC, and Longhorn TIES.

Kenntnisse

Customer service

Written communication

Verbal communication

Organizational skills

Time management

Problem solving

Discretion

Ausbildung

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office 365

Databases & scheduling platforms

Financial systems

Jobbeschreibung

Senior Administrative Associate, Disability and Access# The University of Texas at Austin Staff Jobs## Senior Administrative Associate, Disability and AccessApply: UT MAIN CAMPUS: Full time: Posted Today: R\\_00049249**Job Posting Title:**Senior Administrative Associate, Disability and Access**----****Hiring Department:**Disability and Access**----****Position Open To:**All Applicants**----****Weekly Scheduled Hours:**40**----****FLSA Status:**Non-Exempt from FLSA**----****Earliest Start Date:**Immediately**----****Position Duration:**Expected to Continue**----****Location:**UT MAIN CAMPUS**----****Job Details:****About Student Disability and Accessibility Services** Disability and Access (D&A) works to ensure every student at UT Austin has equal access to their education. Disability and Access provides individualized academic accommodations and services to remove access barriers that affect students’ ability to participate fully in their educational experience. We determine eligibility, help implement reasonable accommodations and engage in outreach across the Forty Acres to support access and student success. The Disability Cultural Center has dedicated space and staff to provide education, community, and advocacy for all members of the UT community. Longhorn TIES serves neurodivergent students through one-on-one student support and drop-in coaching and provides training and outreach to campus. **Purpose**The Senior Administrative Associate provides high-level administrative and operational support for Disability and Access (D&A), the Disability Cultural Center (DCC), and Longhorn TIES. This position manages the daily operations of a complex unit with approximately 25 full-time staff and multiple student employees, ensuring efficient processes, accurate recordkeeping, and responsive service to students, faculty, and campus partners. **Responsibilities**Program & Office Support * Maintain records, schedule appointments, create student files, and file student documents into the case management software. Receive and review confidential student information and disability documentation with sensitivity and discretion and direct as appropriate.* Provide administrative support for various D&A accommodation processes including but not limited to: accommodation letters, housing, UEX, placement exams, Extended Education Ventures, and the university course load reduction/medical withdrawal process.* Work with D&A directors and other campus departments on the coordination of complex record retention policies. Administrative Operations * Manage the administrative operations of a complex unit composed of Disability and Access, Disability Cultural Center, and Longhorn TIES, which includes approximately 25 full-time staff, multiple student associates, student interns, and graduate student staff.* Provide administrative support including calendar scheduling, contacting D&A students, processing email, faxes, and phone calls.* With initiative and independent decision-making, provide information to students, faculty, staff and other stakeholders regarding services provided to students with disabilities, triaging calls and drop-in traffic as appropriate.* Reserve rooms, purchase office supplies, and assist with staff retreats. Assist with outreach activities and events.* Work with business staff within the portfolio and the division to process purchases and expenditures for Disability and Access, Disability Cultural Center, and Longhorn TIES. **Required Qualifications*** A high school diploma or equivalent required.* 3 years of administrative support or other relevant experience required.* Demonstrated ability to provide excellent customer service and maintain a welcoming and professional office environment.* Strong written and verbal communication skills, with the ability to interact professionally and effectively with students, families, faculty, staff, and other stakeholders.* Strong organizational and time-management skills, including the ability to prioritize competing responsibilities, manage multiple tasks, and meet deadlines with attention to detail.* Demonstrated initiative, sound judgment, and problem-solving skills, with the ability to make independent decisions within established guidelines.* Ability to handle confidential and sensitive information with discretion and professionalism.* Experience providing administrative support, coordinating office operations, or managing front desk responsibilities.* Proficiency with Microsoft Office 365 and the ability to learn and effectively use databases, scheduling platforms, and financial systems.* Ability to work independently and collaboratively in a fast-paced environment and adapt to changing priorities.*Relevant education and experience may be substituted as appropriate.* **Preferred Qualifications*** Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree* Experience working in higher education, particularly in a student services or disability services environment.* General knowledge of disability-related issues and accessibility.* Experience managing complex calendars, coordinating meetings, and scheduling appointments.* Experience with purchasing, expense reconciliation, budget tracking, or other administrative financial processes.* Advanced proficiency with Microsoft Office 365, including Excel, Word, Outlook, and Teams.* Experience with student information systems, case management systems, or other enterprise databases.* Familiarity with artificial intelligence (AI) tools and their responsible application to administrative tasks and office productivity. **Salary Range**$50,000 + depending on qualifications **Working Conditions*** Typical office environment on a university campus **Required Materials*** Resume/CV* 3 work references with their contact information; at least one reference should be from a supervisor* Letter of interest **Important** **for applicants who are NOT current university employees or contingent workers:** You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. **Important for Current university employees and contingent workers:** As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ----**Employment Eligibility:**Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----**Retirement Plan Eligibility:**The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----**Background Checks:**A criminal history background check will be required for finalist(s) under consideration for this position.----**Equal Opportunity Employer:**The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----**Pay Transparency:**The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.----**Employment Eligibility Verification:**If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.**----****E-Verify:**The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:* E-Verify Poster (English and Spanish) [PDF]* Right to Work Poster (English) [PDF]* Right to Work Poster (Spanish) [PDF]**----****Compliance:**Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.