Senior Administrative Assistant – Transportation Department

North Central Texas Council of Governments; Arlington (TX); On-site; USD 44,120 - 53,924; Full time

Job summary

North Central Texas Council of Governments (NCTCOG) is seeking an administrative support specialist to handle frontline reception, file management, and general office duties in Arlington, TX. The role emphasizes public service and member interactions, with tasks including calendar coordination, travel arrangements, document preparation, and intranet postings.

The ideal candidate has at least a year of experience, strong communication skills, and the ability to work both independently and with a

Qualifications

• Two-year associate’s degree or equivalent from college, technical, or vocational program.
• At least one year of related work experience.
• Strong written and verbal communication skills.

Responsibilities

• Answering multi-line phone system, fielding questions, distributing messages, and directing requests to the appropriate staff
• Providing customer service to the Agency’s membership, public, and staff
• Copying, scanning, assembling, and distributing documents
• Supporting committee and/or staff meetings
• Creating, formatting, reviewing, and posting items on the Agency Intranet and Internet
• Coordinating travel arrangements and reimbursements in accordance with federal, state, and Agency regulations and guidelines
• Maintaining calendars, scheduling meetings, assisting in the coordination of special events, and resolving scheduling conflicts
• Composing, reviewing, and formatting correspondence, presentations, agenda items, documents, and reports
• Adhering to records management guidelines
• Communicating with elected officials, committee members, varying levels of staff from management to entry‑level, and the general public
• Serving as a representative of the department and Agency and attending meetings as needed

Skills

Customer service

Effective communication

Interpersonal skills

Team collaboration

Office equipment operation

Education

Two-year associate’s degree or equivalent

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Job description

Job Description

Are you looking to join an award‑winning organization with a culture built on innovation and public service? The North Central Texas Council of Governments (NCTCOG) is the Metropolitan Planning Organization for the Dallas‑Fort Worth region, which is the fourth largest metropolitan area in the United States.

Location: NCTCOG - ARLINGTON, TX 76005 US (Primary)

Responsibilities

• Answering multi-line phone system, fielding questions, distributing messages, and directing requests to the appropriate staff
• Providing customer service to the Agency’s membership, public, and staff
• Copying, scanning, assembling, and distributing documents
• Supporting committee and/or staff meetings
• Creating, formatting, reviewing, and posting items on the Agency Intranet and Internet
• Coordinating travel arrangements and reimbursements in accordance with federal, state, and Agency regulations and guidelines
• Maintaining calendars, scheduling meetings, assisting in the coordination of special events, and resolving scheduling conflicts
• Composing, reviewing, and formatting correspondence, presentations, agenda items, documents, and reports
• Adhering to records management guidelines
• Communicating with elected officials, committee members, varying levels of staff from management to entry‑level, and the general public
• Serving as a representative of the department and Agency and attending meetings as needed

Required Skills

• Ability to operate a variety of office equipment
• Excellent communication skills, both written and verbal, and interpersonal skills with ability to listen to and follow instructions, coordinate with team members, and present ideas
• Working knowledge of Microsoft Word, Outlook, PowerPoint, and Excel
• Ability to work independently and in a team environment
• Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with a two-year associate’s degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school
• At least one year of work‑related experience

Minimum of $49,022.46 annually

The North Central Texas Council of Governments (NCTCOG) is a voluntary association of, by and for local governments, and was established to assist local governments in planning for common needs, cooperating for mutual benefit, and coordinating for sound regional development. NCTCOG’s purpose is to strengthen both the individual and collective power of local governments and to help them recognize regional opportunities, eliminate unnecessary duplication, and make joint decisions. Since 1974, NCTCOG has served as the Metropolitan Planning Organization for transportation in the Dallas‑Fort Worth Metropolitan Area and is responsible for developing transportation plans and programs that address the complex needs of the rapidly growing area. The planning area for transportation includes the 12 counties of Collin, Dallas, Denton, Ellis, Hood, Hunt, Johnson, Kaufman, Parker, Rockwall, Tarrant, and Wise.

The agency offers generous benefits, a friendly atmosphere with open communications for cooperative decision making, and challenging opportunities. The environment encourages both individual and team growth, responsibility, and innovation.

NCTCOG is recognized as a military‑friendly employer and values the knowledge, experience, and skills acquired during a military service career. All qualified veterans are invited to apply.

Equal Employment Opportunity Employer

NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws. Auxiliary aids and services are available upon request to individuals with disabilities.

Background Check & Drug Testing

All selected candidates must undergo a pre‑employment background check and drug screening. Background checks include national criminal background check, employment history, motor vehicle record check, social security verification, education verification, and other elements as needed. NCTCOG is committed to a safe and drug‑free workplace and performs pre‑employment substance abuse testing. All new hires are required to undergo a drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping NCTCOG safe and drug free. In order to receive an offer of employment from NCTCOG, selected candidates must successfully pass the pre‑employment background check and drug screening.

E‑Verify

The North Central Texas Council of Governments participates in the federal E‑Verify program in order to verify a new employee’s authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.

Statement Concerning Employment in a Job Not Covered by Social Security

• NCTCOG participates in a defined contribution plan as an alternative to Social Security. NCTCOG offers mandatory and elective retirement plans that have been developed specifically for public‑sector retirement plan participants.
• Be advised if you are hired by NCTCOG, your earnings from this job are not covered under Social Security (i.e., you will not pay Social Security taxes). This means that you will not earn credits for Social Security retirement or disability benefits in this job. If you retire or become disabled, and you are eligible for a Social Security benefit based on other work, your earnings from this job will not be used to compute your Social Security benefit. Your earnings from this job are subject to Medicare taxes and will count for purposes of the Medicare program. For more information on how you may qualify for Social Security benefits, visit www.ssa.gov.

Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.