Senior Administrative Assistant - Credentialing Coordinator

Yale Cancer Center; New Haven, Northern (CT, KY); Hybrid; USD 65,000 - 70,000; Full time

Job summary

Yale Cancer Center is seeking a Credentialing & Licensing Coordinator to manage provider credentialing, licensing, privileging, onboarding, and recredentialing within the Emergency departments. You will oversee cycles, monitor expirations, and ensure compliance across Yale-New Haven Health System.

This role requires strong organization, discretion, and collaboration with credentialing offices, licensing boards, and departmental leadership.

Qualifications

• Demonstrated experience coordinating credentialing, licensing, onboarding, and recredentialing activities.
• Proven administrative experience in an Emergency Department or similar setting.
• Strong organizational abilities with the capacity to manage high-volume workloads and deadlines.
• Excellent written and verbal communication; able to coordinate with multiple offices.
• Proficiency with credentialing databases and Microsoft Office suite.

Responsibilities

• Oversee credentialing, licensing, privileging, onboarding, and recredentialing for faculty and clinicians.
• Prepare and monitor credentialing applications for affiliated hospitals and sites.
• Track license expirations and certification renewals, following up for required documents.

Skills

Credentialing coordination

Administrative support

Workday/MCIC/MyOISS

Organizational skills

Communication skills

Tools

Workday

MCIC

MyOISS

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$31.83

Job Requisition ID

137889WD

Overview

The Credentialing & Licensing Coordinator serves as the primary departmental resource for provider credentialing, licensing, privileging, onboarding, and recredentialing activities within the Departments of Emergency. Reporting directly to the Manager of Faculty and Staff Affairs, this position is responsible for coordinating all aspects of provider onboarding and ongoing credentialing maintenance to ensure faculty physicians, advanced practice providers (APPs), physician assistants (PAs), fellows, and other clinical providers are fully credentialed, licensed, privileged, and compliant with all institutional and regulatory requirements.

The Coordinator independently manages provider credentialing and recredentialing cycles, monitors licensure and certification expiration dates, follows up on outstanding licensing and registration requirements, and ensures providers maintain uninterrupted eligibility to practice. The position serves as a key point of contact for providers throughout the credentialing lifecycle and proactively identifies and resolves issues that may delay onboarding, reappointment, privileging, or clinical practice. The Coordinator will consistently handle highly sensitive matters and confidential information, with a high level of discretion and judgement.

This role manages a high-volume portfolio of providers practicing across Yale-New Haven Health System, Yale Health Plan, Yale Medicine, and affiliated clinical sites. The incumbent works closely with Yale Medicine Credentialing, Yale-New Haven Hospital Medical Staff Services, Yale Health Plan, affiliated hospital credentialing offices, licensing boards, Faculty Affairs, and departmental leadership to facilitate timely onboarding, recredentialing, privileging, and provider compliance activities.

Essential Duties and Responsibilities

Serves as the primary coordinator for credentialing, licensing, privileging, onboarding, and recredentialing activities for faculty physicians, advanced practice providers, physician assistants, fellows, and other clinical providers. Prepares, reviews, submits, and monitors credentialing and privileging applications for Yale-New Haven Hospital, Yale Medicine, Yale Health Plan, and affiliated hospitals and clinical sites. Proactively monitors provider license expiration dates, credentialing deadlines, hospital reappointments, Yale Health Plan participation requirements, and certification renewals, following up with providers to obtain required documentation. Manages provider recredentialing processes, ensuring all required documentation is completed accurately and submitted within established deadlines. Serves as the departmental liaison between providers and Yale Medicine Credentialing, Medical Staff Services, Yale Health Plan, and affiliated hospitals. Monitors provider onboarding and credentialing milestones and regularly communicates status updates to departmental leadership and providers. Reviews credentialing and onboarding documentation for completeness and accuracy, independently resolving discrepancies and obtaining missing information as needed. Maintains credentialing databases, tracking systems, provider files, and compliance records in accordance with institutional, hospital, accreditation, and regulatory requirements. Provides guidance to incoming and current providers regarding credentialing requirements, licensing processes, onboarding timelines, hospital requirements, Yale Health Plan requirements, and compliance expectations. Maintains strict confidentiality while handling sensitive provider, licensing, credentialing, and personnel information. Serves as a resource to departmental leadership regarding credentialing status, provider readiness, compliance concerns, onboarding timelines, and recredentialing requirements. Performs other duties as assigned.

Required Skills and Abilities

• 1. Demonstrated experience coordinating credentialing, licensing, onboarding, and recredentialing activities. Proven experience in and Administrative role in an Emergency Department. Proven experience with Workday, MCIC and MyOISS.
• 2. Demonstrated organizational and time management skills with the ability to independently manage a high-volume workload, prioritize competing deadlines. Demonstrated attention to detail and analytical skills with the ability to review, verify, and maintain accurate provider documentation while ensuring compliance with institutional, hospital, regulatory, and accreditation requirements.
• 3. Proven written, verbal, and interpersonal communication skills with the ability to build collaborative relationships and effectively communicate with faculty, advanced practice providers, hospital credentialing offices, licensing boards, and departmental leadership.
• 4. Demonstrated ability to exercise sound judgment, maintain strict confidentiality, and independently identify, troubleshoot, and resolve complex credentialing and licensing issues while providing exceptional customer service.
• 5. Strong proficiency with Microsoft Office Suite and the ability to quickly learn and effectively utilize credentialing databases, tracking systems, and other institutional applications to monitor provider status, maintain records, and generate reports.

Preferred Education, Experience and Skills

• 1. Demonstrated experience with licensing, credentialing and malpractice insurance.
• 2. Knowledge and understanding of faculty affairs process.
• 3. Proven ability working in an academic or clinical environment working with faculty and staff.

Principal Responsibilities

• 1. Oversees and coordinates administrative, program, and office activities. Establishes, selects, implements, and coordinates office procedures and systems. Serves as principal source of information to students, staff, and faculty on policies, procedures, programs, and office activities.
• 2. Oversees, instructs, and coordinates activities of support staff. Oversees the preparation of materials for grants, contracts and budgets. Monitors expenditures and reconciles financial statements.
• 3. Provides editorial support for a journal/publication. Proofreads and edits material for grammatical and factual accuracy. Tracks copy through various editing and production stages. Communicates with authors, printers, and others concerned with published work.
• 4. Determines administrative, facility, and equipment needs for symposia, lectures, seminars, and conferences. Assembles and arranges for necessary items. Determines sources of data. Compiles, synthesizes and manipulates data. Summarizes findings and writes reports or portions of reports.
• 5. Greets visitors. Answers and screens telephone calls. Assesses nature of business. Responds to requests for information and provides assistance. Screens and responds to mail.
• 6. Formats, keyboard, proofread, and edits correspondence, reports, manuscripts, grants, and other material. Assembles attachments and corresponding material. Reviews outgoing material for completeness, dates, and signatures. Composes substantive correspondence and written material.
• 7. Coordinates travel arrangements. Schedules and coordinates meetings and appointments. Orders and maintains inventory of supplies. Takes minutes or dictation. Performs additional functions incidental to office activities.

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.

Original Job Posting Date

08/26/2026

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade D

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Location

464 Congress Avenue, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks basedon the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific dutiesand responsibilities of the position. Employees will be assigned specific job-related duties throughtheir hiring department.

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.