Senior Account Technologist – Install Base Performance

Applied Materials; Santa Clara (CA); On-site; USD 124,000 - 171,000; Full time

Benefits offered by this job

Stock award program

Bonus potential

Comprehensive benefits

Job summary

Applied Materials in Santa Clara, CA is seeking a senior role focused on maximizing install base application performance and new product performance to drive customer satisfaction and productivity.

You will coordinate with account teams, factory process groups, and product sales engineers to align roadmaps, install and warranty support, and ongoing process optimization across cutting-edge semiconductor and display technology.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Has knowledge of how own area integrates with others; is aware of market factors that differentiate them.
• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resources.
• Solves complex problems; exercises judgment based on analysis of multiple sources of information.
• Impacts a range of customer, operational, project or service activities within own team and other related teams.
• Explains difficult or sensitive information; works to build consensus.

Responsibilities

• Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks.
• Manages agreed process roadmaps at customer sites and presents technology and product roadmaps both internally and externally.
• Keeps in depth knowledge of process development roadmaps and strategies up-to-date.
• Works closely with the account and factory based process and technology groups, the product sales engineers and Accounts Management, Defines/approves process support plans for installation and warranty periods depending on product and process maturity.
• Determines and implements continuous improvement plan (CIP) for assigned installed base.
• Own install base application performance by ensuring optimization of tool utilization and driving local capability and knowledge.
• Manage and take ownership of new system evaluations
• Supports local support service resources during installation and warranty as required to achieve CPS (Customer Process Specification) and/or "best known" process performance.
• Keeps detailed knowledge of installed process performance in assigned technological area up-to-date.

Skills

Leadership

Problem Solving

Interpersonal Skills

Business Expertise

Functional Knowledge

Impact

Job description

Applied Materials in Santa Clara, CA is seeking a senior role focused on maximizing install base application performance and new product performance to drive customer satisfaction and productivity.

You will coordinate with account teams, factory process groups, and product sales engineers to align roadmaps, install and warranty support, and ongoing process optimization across cutting-edge semiconductor and display technology.