Senior Account & Relationship Manager

Wolters Kluwer; Providence (RI); Remote; USD 76,000 - 106,000; Full time

Job summary

A leading information services company is seeking a Senior Account & Relationship Manager to expand their client portfolio. This permanent remote role involves significant client engagement and responsibility in setting terms and developing new business opportunities. The ideal candidate will have over 5 years of experience in legal field sales, excellent communication skills, and a strong understanding of customer service principles. This position offers a salary range of $76,350 - $105,700.

Responsibilities

• Identify and develop new business opportunities within assigned market.
• Engage with clients to understand their needs and align them with the organization's offerings.
• Prepare and deliver effective sales presentations and product demonstrations.
• Negotiate product/service terms with moderate authority.
• Maintain comprehensive records of customer interactions and sales metrics.
• Follow up on leads and convert them into sales.
• Manage customer accounts and ensure their satisfaction.
• Collaborate with internal teams to address customer requirements and issues.
• Assist in the preparation of sales forecasts and performance reports.
• Participate in developing strategies to achieve sales targets.

Skills

5+ years experience in a legal field sales role

Strong verbal and written communication skills

Understanding of effective customer service principles

Familiarity with the organization's products

Ability to engage in moderate negotiation and sales tactics

Proficient use of CRM tools

Capability to resolve moderately complex customer issues

Strong organizational and time-management skills

Basic analytics for tracking performance

Job description

Permanent remote role with travel.

As a Senior Account & Relationship Manager, you will expand your client portfolio, actively identifying and developing new business opportunities. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth.

Responsibilities

• Identify and develop new business opportunities within assigned market.
• Engage with clients to understand their needs and align them with the organization's offerings.
• Prepare and deliver effective sales presentations and product demonstrations.
• Negotiate product/service terms with moderate authority.
• Maintain comprehensive records of customer interactions and sales metrics.
• Follow up on leads and convert them into sales.
• Manage customer accounts and ensure their satisfaction.
• Collaborate with internal teams to address customer requirements and issues.
• Assist in the preparation of sales forecasts and performance reports.
• Participate in developing strategies to achieve sales targets.

Skills & Experience

• 5+ years experience in a legal field sales role
• Communication: Strong verbal and written communication skills.
• Customer Service: Understanding of principles and practices for effective customer service.
• Product Knowledge: Familiarity with the organization's products or services.
• Sales Strategy: Ability to engage in moderate negotiation and sales tactics.
• CRM Software: Proficient use of Customer Relationship Management tools.
• Problem-Solving: Capability to resolve moderately complex customer issues.
• Organization: Strong organizational and time-management skills.
• Analytical Skills: Basic analytics for tracking performance and metrics.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.