Senior Account & Relationship Manager

Wolters Kluwer; Nashville (TN); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Commission

Medical, Dental, Vision plans

401(k)

Paid parental leave

Job summary

Wolters Kluwer is seeking a Senior Account & Relationship Manager in Nashville, TN to serve as a subject-matter expert on our pharmacy productivity products and business processes. You will manage a broad customer base, drive adoption, identify expansion opportunities, and help ensure renewals and ROI for our customers.

The role requires strategic customer engagement across marketing, support, and training teams, with a focus on delivering value and long-term relationships.

Responsibilities

• Identify and prioritize pharmacy productivity accounts within territory to drive adoption and renewals.
• Monitor account adoption and usage to improve ROI on the Wolters Kluwer platform.
• Coordinate with Marketing, Support and Training to communicate effectively with customers.
• Develop deep product knowledge of Wolters Kluwer pharmacy productivity offerings and related services.
• Create and share best practices for implementation and use, via content, conversations and presentations.
• Serve as liaison between product management and customers to communicate roadmap and address critical issues.
• Support transitions after new implementations or re-implementations.
• Maintain accurate CRM data for assigned accounts and ensure data quality.
• Collaborate with Sales to uncover and pursue revenue opportunities within territory.
• Maintain reference information on pharmacy productivity accounts and renewals.
• Own red accounts and ensure action steps are completed to resolve issues.
• Research renewal terms with price increases and negotiate during renewal.
• Assist Implementation teams with issues arising during onboarding of standard accounts.

Job description

Basic Function

Senior Account & Relationship Manager are subject matter experts when it comes to our products and the business processes which they facilitate. The Senior Account & Relationship Manager works with a broad cross-section of our pharmacy productivity customers to strengthen adoption; identify opportunities to expand the footprint and help ensure the renewal of our products. Our Senior Account & Relationship Manager work strategically with their customer base, to understand their business objectives, determine the best approach for leveraging Wolters Kluwer capabilities, and provide recommendations on how to proceed. Senior Account & Relationship Manager are strong contributors to this team of competitive and experienced professionals focused on customer satisfaction, customer retention, and our customer's Return on Investment (ROI)

Essential Duties and responsibilities

• Proactively identify and prioritize pharmacy productivity accounts to focus efforts within a defined territory as based on perceived risk, potential growth, strategic value, and renewal timeframe.
• Closely monitor adoption rates of assigned accounts; provide keen insight into exactly how customers are using our service, and help them to improve their ROI on the application.
• Work closely with marketing and support and training to leverage best approach to efficiently and effectively communicate with customer base
• Develop a complete understanding of Wolters Kluwer pharmacy productivity products and working knowledge of complementary products and services
• Gather and create best practices for implementing and using our products to be disseminated to customers through content, conversations and presentations.
• Act as liaison between product management and the customer to be an expert on the product, understand the roadmap and elevate critical product issues.
• Facilitate transitions following new implementations or re-implementation.
• Maintain up to date information in our Customer Relationship Management (CRM) system for assigned customer base.
• Work collaboratively with Sales team who are responsible for driving revenue opportunities across a diverse account base through uncovering new business opportunities within the territory.
• Maintain reference information on pharmacy productivity accounts
• Take ownership of identified Red Accounts for assigned pharmacy productivity client base and ensures that action steps are completed and Red account status resolved.
• Research and lockdown renewals that include a price increase and negotiate in the renewal process.
• Be available to assist Implementation teams on issues that arise during implementation of our Standard accounts.

Other Duties

Performs other duties as assigned by supervisor.

Travel requirements

Up to 5% travel may be required (occasional site visits and tradeshows)

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

$57,400.00 - $98,350.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

• Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Aff…