Senior Account Manager (West Coast) - Surestep

SureStep, LLC; Los Angeles (CA); Remote; USD 96,000 - 135,000; Full time

Job summary

A leading orthotic device company is seeking a Senior Account Manager for the West Coast to drive product demand and revenue. The ideal candidate is a Certified Orthotist or Prosthetist with extensive sales experience. Responsibilities include creating marketing strategies, conducting training sessions, and engaging in customer support. This remote role requires travel within the region. Benefits include competitive salary and various perks.

Benefits

Competitive Compensation Packages

8 Paid National Holidays

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Student Loan Repayment Assistance

Relocation Assistance

Employee Referral Bonus Program

Qualifications

• Minimum 8+ years of related experience in Sales and Marketing.
• Ability to prioritize multiple projects.
• Valid driver’s license required.

Responsibilities

• Drive growth of Surestep products in the West Coast region.
• Create sales and marketing strategy for key accounts.
• Conduct training for customers on Surestep products.

Skills

Sales and Marketing experience

Strong written and verbal communication

Time management

Public speaking

Education

Certified Orthotist or Certified Prosthetist/Orthotist

Postgraduate coursework

Tools

Salesforce

MS Office

Job description

Senior Account Manager (West Coast) - Surestep

Job ID: 2025-30315

Locations: US-CA-Sacramento, US-CA-Los Angeles, US-CA-San Francisco, US-WA-Seattle, US-WA-Spokane, US-OR-Portland, US-AZ-Phoenix, US-NV-Las Vegas, US-CA-Fresno

Telecommute: Telecommute (U.S.) Position

Job Type: Full-Time

Category: Sales | Marketing | Communications

Overview

Headquartered in South Bend, Indiana, Surestep fabricates, markets, and sells a comprehensive line of custom orthotic devices that benefit children with mobility challenges. The company’s mission to enrich and transform lives through compassionate service and innovation drives the work to develop high-quality, innovative products that result in exceptional patient outcomes. Surestep products are sold through a broad network of O&P partners in the United States and in more than 30 countries.

Could This Be For You?

The primary responsibility of the role is to generate incremental demand and revenue for Surestep products among the selected territories or key accounts assigned to them. The ideal candidate will be a certified orthotist or certified prosthetist/orthotist with direct experience selling to the O&P community, preferably in Pediatric Lower Extremity Orthotics. The candidate should be able to develop an integrated sales and marketing effort that maximizes both short-term impact and long-term customer and revenue sustainability. Specifically, the candidate should be able to build and expand the pediatric orthotics market in a defined region. The territory for this position focuses on the West Coast and includes, but is not limited to, California, Washington, Oregon, Arizona, and Nevada. This is a remote position, with the ideal candidate residing within the territory. Travel is required.

Your Impact

• Drive growth with all Surestep products by creating and implementing sales and marketing strategy specific to customer base and the defined territory.
• Lead or coordinate in-service training sessions and present at market/product educational events; provide customer support to key customers. Work with customers and Surestep teams to grow sales and revenue in specified markets.
• Assess and prioritize customer base and allocate time according to opportunities with the most significant impact.
• Create onboarding programs and product training for customers as they sign on to using Surestep products.
• Identify and participate in trade shows that could maximize market impact.
• Identify customer needs and coordinate with Surestep Education and Marketing teams on training and education for assigned customers.
• Identify market needs and articulate a compelling and differentiated value proposition.
• Be well-versed in public speaking with ability to educate groups of any size, in-person or virtual. It is preferred that the candidate has deep understanding of pediatric lower extremity orthotics and the indications for Surestep products and their outcomes.
• Track and measure program effectiveness and adjust approaches as needed.
• Administrative Requirements:
  • Daily/Weekly updates to contact management and sales activity in Salesforce.
  • Proficient in MS Office with PowerPoint and Excel used daily.
  • Responsible for setting up meetings, travel arrangements, and accommodations.

Minimum Qualifications

• Certified Orthotist or Certified Prosthetist/Orthotist with Sales and Marketing experience.
• Typically requires a minimum of 8+ years of related experience.
• Postgraduate coursework may be expected at this level.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within policy standards.

Additional Success Factors

• Skills: Flexible time management, ability to prioritize multiple projects, strong written and verbal communication, professional image, and willingness to continual learning.
• Ability: Dexterity to operate a computer, read and review materials, communicate with patients and staff, sit or stand for extended periods, lift materials for presentations, and overnight travel (approximately 2 weeks per month).
• Act with integrity, keep patient at the center of work, foster collaboration, continuously innovate, and focus on superior outcomes.

Pay: Pay range of $96,000.00 - $135,000.00 salary range + commission + benefits. This range complies with wage transparency laws. Salary varies by skill, location, and other variables.

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Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 Floating Holidays
• PTO including Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for local and national events

Hanger, Inc. is committed to equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered without discrimination or harassment based on protected characteristics. Retaliation against anyone for reporting discrimination or harassment is prohibited.

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