Strategic Account Manager - US

Fingerprint; Chicago (IL); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Inclusive workplace environment

Flexible remote work options

Job summary

A leading technology company is seeking an experienced Account Manager to drive account management for strategic clients. The ideal candidate will have 6-10 years of experience in Account Management or Enterprise Sales, particularly in B2B SaaS. Responsibilities include managing renewals, fostering strong relationships with decision-makers, and identifying expansion opportunities. This fully remote position offers a competitive salary ranging from $110,000 to $130,000, with additional earnings potential. We encourage diverse applicants from various backgrounds to apply.

Qualifications

• 6-10 years in Account Management, Strategic Customer Success, or Enterprise Sales.
• Experience managing large, complex enterprise or strategic accounts.
• Strong track record of renewals and expansions.

Responsibilities

• Own end-to-end commercial relationships for strategic accounts.
• Identify and qualify new expansion opportunities across products.
• Build trusted relationships with senior decision-makers.

Skills

Account Management

Strategic Customer Success

Enterprise Sales

B2B SaaS

Relationship Building

Forecasting

Education

6-10 years experience

Tools

macOS

Slack

Google Workspace

Zoom

Job description

Fingerprint empowers developers to stop online fraud at the source.

We work on turning radical new ideas in the fraud detection space into reality. Our products are developer‑focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open‑source focus. Our flagship open‑source project is FingerprintJS (20K stars on GitHub).

We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

Account Strategy & Commercial Ownership

• Own the end‑to‑end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations.
• Develop and maintain multi‑year account plans that align customer business goals with Fingerprint's product roadmap and value proposition.
• Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross‑sell motions.
• Ensure on‑time, predictable renewals with clear forecasting and risk mitigation.

Expansion & Growth

• Identify and qualify new expansion opportunities across products, features, teams, regions, and use cases.
• Partner with CSMs and CSEs to translate technical success and outcomes into commercial growth conversations.
• Build and maintain a healthy, accurate expansion pipeline for assigned accounts.
• Lead executive‑level discussions tied to ROI, business outcomes, and strategic alignment.

Executive Relationships & Stakeholder Management

• Build trusted relationships with senior decision‑makers and economic buyers within each account.
• Multi‑thread across technical, product, fraud, risk, and business stakeholders. Build and expand on organization maps for holistic account coverage.
• Act as a senior point of escalation for commercial and relationship‑driven issues.
• Represent the customer internally and advocate for their needs across Product, Engineering, and Leadership.

Cross‑Functional Collaboration

• Ensure tight handoffs and clear role clarity between Success and Sales throughout the customer lifecycle.
• Partner closely with:
  • Strategic CSMs (value realization, adoption, outcomes)
  • Strategic CSEs (technical depth, integrations, architecture)
  • Account Executives (territory alignment, expansion strategy)
  • Product (feedback, roadmap alignment, betas)
  • Marketing (case studies, customer quotes, joint marketing opportunities)

Forecasting & Reporting

• Own renewal and expansion forecasting for assigned accounts.
• Maintain high pipeline accuracy and visibility in SFDC.
• Track and report on key commercial metrics, risks, and opportunities.

What We Are Looking For

• 6-10 years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaS.
• Proven experience managing large, complex enterprise or strategic accounts with multi‑stakeholder buying groups.
• Strong track record of renewals, expansions, and long‑term account growth.
• Experience working in highly technical products or platforms (e.g., developer tools, security, fraud, infrastructure, data).
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.
• Location Preference: Remote, anywhere in the US.

Compensation & Transparency

For US‑based employees, the cash base compensation range for this role is $110,000 - $130,000 (OTE $150,000 - $180,000). All other ranges are indicative only. Final offer amounts depend on factors such as geographic location, experience, and market conditions.

Due to regulatory and security reasons, there are a small number of countries where we cannot have Fingerprint teammates based. Because Fingerprint is an all‑remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here. If you are applying as a resident of the EU, please read our GDPR notice here.