Senior Account Manager- Real Estate

Lockton Companies; Denver (CO); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Lockton Companies in Denver, CO is seeking a Senior Account Manager to serve as a primary client contact, applying industry knowledge to deliver innovative, exceptional service. The role focuses on servicing client accounts in marketing, claims, and administration while building strong internal and external relationships.

You will analyze industry trends, support renewal strategies, develop coverage plans, and provide consultative guidance to clients.

Qualifications

• Bachelor’s degree in business or related field.
• 3+ years of client services experience.
• Knowledge of brokerage/commercial insurance.
• Proficiency with MS Office.
• Strong verbal and written communication.

Responsibilities

• Servicing a designated book of business including marketing, claims, and administration.
• Researches root causes and resolves policy-related issues.
• Develops financial models and reports for clients.
• Negotiates with carriers for quotes and manages renewals.
• Establishes relationships with clients, carriers, and vendors.

Skills

Client services

Insurance industry knowledge

MS Office

Attention to detail

Time management

Communication skills

Travel flexibility

Education

Bachelor’s Degree in Business Administration or related field

Job description

Denver, Colorado, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

The Senior Account Manager is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations while servicing Clients’ accounts in an innovative and efficient manner. This position shall also develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.

Position responsibilities

• S ervicing of a designated book of business as relating to marketing, claims, and administration
• Researches an issues’ root cause, implements, and resolves policy-related issues
• Recommends potential enhancements or improvements to processes, products, and/or policies
• Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
• Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations
• Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans
• Engages in Client strategy meetings to manage insured expectations for upcoming term
• Develops and presents coverage plan and renewal terms to Client
• Assesses and interprets exposure information from the Client
• Analyzes quotes from carriers to determine appropriate recommendations
• Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures
• Participates in negotiations with carriers for new and renewal quotes
• Collaborates with senior staff in selecting new markets for submission and requesting quotes
• Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive
• Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors
• Researches and understands industry trends and government regulations
• Perform other work-related duties as assigned

Qualifications

• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
• Typically, three or more years of Client services experience is required
• Demonstrates working knowledge and experience within brokerage/commercial insurance industry
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong attention to detail required
• Understands industry trends and governmental regulations
• Ability to attend industry training sessions
• Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed
• Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines
• Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information
• Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manor
• Ability to work outside of regular business hours
• Ability to travel by automobile and aircraft and be away from home more than one day and night
• Legally able to work in the United States

This posting has been anticipated to close on 10-10-2026.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.