Senior Account Manager | Property & Casualty

CBIZ; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

CBIZ, a leading professional services firm, seeks a dedicated client service professional to support middle-market construction clients with insurance needs and risk exposures. You will manage ongoing relationships, coordinate with underwriting, claims and risk teams, and drive renewal activities to deliver tailored solutions.

The role emphasizes collaboration across departments, attention to data integrity, and proactive client service, with travel as needed to meet client demands and support

Qualifications

• Active Property & Casualty license preferred
• 5+ years of experience servicing complex commercial insurance accounts
• Experience within the construction sector is preferred
• Excellent verbal and written communication, analytical, and organizational skills

Responsibilities

• Provide service delivery to an assigned portfolio of construction clients with their insurance needs and risk exposures
• Maintain direct client relationships and act as the primary contact for day-to-day and service-related needs
• Collaborate with underwriting, claims, risk management and other cross-functional teams to implement tailored insurance solutions
• Lead renewal processes, prepare renewal information, gather exposure data, and present renewal strategies
• Maintain data integrity across systems for schedules, certificates of insurance, and endorsements

Skills

Communication skills

Analytical abilities

Organizational skills

Team collaboration

Education

High School Diploma or GED

Job description

Essential Functions and Primary Duties

• Provide exceptional service delivery to an assigned portfolio of complex middle market construction clients, addressing their unique insurance needs and risk exposures within the industry.
• Resolve the most challenging and complex customer service issues directly, leveraging deep knowledge of construction-specific coverages such as builder's risk, general liability, contractor's equipment, and surety bonds.
• Serve as the outward-facing, dedicated resource for assigned construction accounts, maintaining direct client relationships and acting as the primary point of contact for all day-to-day and overall service needs (not a call center role).
• Build and nurture strong relationships with employer/group clients in the construction sector, understanding their operational challenges, contractual obligations, and evolving risk profiles.
• Represent clients internally and collaborate with underwriting, claims, risk management, and other cross-functional teams to implement tailored insurance solutions, manage projects, and address ongoing service needs.
• Escalate client concerns when appropriate, ensuring timely and effective resolution to uphold the highest standard of client satisfaction.
• Maintain data integrity and quality with all applicable software and reporting systems on a timely basis, including project schedules, certificates of insurance, and endorsements.
• Take a lead role on designated renewals, preparing comprehensive renewal information, gathering exposure data, and presenting tailored insurance solutions to clients.
• Work alongside senior staff to develop high-quality communication materials, stewardship reports, and educational resources customized for construction clients.
• Oversee new client onboarding, renewal processes and client meetings, ensuring all coverage, compliance and contractual requirements are met.
• Establish and preserve strong business rapport with construction-focused insurance carriers, brokers, and vendors.
• Advise clients on applicable legislation, safety regulations, industry standards, and market trends affecting construction insurance programs.
• Identify opportunities for additional lines of coverage or enhancements, such as pollution liability, professional liability, and wrap-up programs.
• Coach and mentor less experienced client service staff, sharing expertise in construction risk management and account servicing.
• Perform additional responsibilities as assigned.

Preferred Qualifications

• Active Property & Casualty license highly preferred
• Minimum 3 years' experience servicing complex commercial insurance accounts, preferable within the construction sector
• Strong understanding of construction insurance programs, coverage requirements, and industry best practices
• Excellent communication, analytical, and organizational skills

Minimum Qualifications

• High School Diploma or GED required
• More than 5 years customer service experience in the insurance industry required
• Must maintain current required licenses and certifications relevant to field of expertise
• Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Advanced customer service skills
• Proficient use of applicable technology
• Ability to work in team environment as well as independently
• Must be able to travel based on client and business needs

ABOUT US

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.