Senior Account Manager - Potential for Hybrid Work

HUB International; Annapolis, Northern (MD, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Plan Reimbursement Program

401(k) Savings Plan

Life and Disability Plans

Paid Time Off

Job summary

HUB International is seeking a Senior Account Manager for the Commercial Lines team in our Annapolis, MD office on a hybrid schedule.

You will service middle-market commercial accounts, analyze coverage and limits, and develop relationships with clients to ensure service excellence. The role involves data/document management, collaboration with underwriters, and contributing to new business growth.

Qualifications

• Seven years of commercial lines insurance experience required.
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• Excellent oral and written communications skills.
• Superior customer service and problem-solving abilities.
• Proficiency with computer systems including Microsoft Office and agency management systems.
• Mastery of virtual technology for meetings and presentations.

Responsibilities

• Review and analyze commercial accounts for coverage, limits, and appropriateness.
• Acquire understanding of clients' objectives and compare plans for suitability.
• Develop and maintain client relationships to ensure service needs are met.
• Communicate changes in the market to clients and advise accordingly without manager approval.
• Liaise with clients and carriers to resolve issues; negotiate with underwriters when needed.
• Develop new business from existing accounts and assigned leads; support departmental production goals.
• Prepare applications, proposals, and client communications; document conversations in HUB systems.
• Handle bills, invoices, and data accuracy within agency management systems.

Skills

Seven years of experience

Excellent communication skills

Customer service and problem-solving

Proficiency with Microsoft Office

Experience with agency management/CRM

Virtual meeting tech proficiency

Team collaboration

Attention to detail

Organizational skills

Education

Property and Casualty Insurance license

High school diploma or equivalent; AA/BA preferred

Advanced professional designation desirable (ARM, CIC, CPCU)

Tools

Microsoft Office

Automated agency management systems

Job description

## Senior Account Manager - Potential for Hybrid WorkApplyremote type: Hybrid Workinglocations: Annapolis, MDtime type: Full timeposted on: Posted Todayjob requisition id: R0038124**Discover a Career That Empowers You - Join HUB International**At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it.In 2026, Newsweek named us one of America's Greatest Workplaces for Culture, Belonging, and Community, and one of America's Most Patriotic Companies. We were recognized among the top 20 Best Finance Companies to Work For as rated by women, and our internship program earned a fourth place ranking in Vault's 2026 Best Internships for Insurance. These are not just awards. They are a reflection of the daily choices our people make to show up for each other and for the clients we serve.We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world's largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career.Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here. Your work has purpose. And your potential has no ceiling.We would love for you to explore what is possible at HUB International.We currently have an opportunity for a **Senior** **Account Manager** to join our **Commercial Lines** team in our **Annapolis, MD** office on a hybrid work schedule.The selected individual will be responsible for servicing assigned middle market commercial insurance accounts with designated Producer. Account rounding and development of new business as appropriate and in accordance with the practices, policies, and procedures of the Company.**Job Responsibilities:*** Review and analyze commercial accounts for coverage, limits, etc., and make appropriate recommendations to clients.* Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.* Develop and maintain relationships with clients to ensure that all service needs are met.* Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval.* Acts as liaison between clients and insurance carriers to resolve service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.* Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals.* Gather information from clients and prepare applications for submission to the Marketing Department regarding new and/or renewal coverage.* Prepare client proposals based on client’s needs, rates, and coverages.* Prepare all transactions for assigned accounts, i.e. applications, certificates of insurance, invoices, forms.* Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems.* Maintain the accuracy of data in the agency management system.* May handle collections of premiums due.* Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.* Other responsibilities as assigned by Manager.**Qualifications:*** Seven years of commercial lines insurance experience.* Thorough knowledge of commercial lines coverages and markets.* Property and Casualty Insurance license.* Advanced professional designation highly desirable (i.e. ARM, CIC, CPCU)* High School diploma or equivalent; AA and/or college degree preferred.* Excellent oral and written communications skills.* Superior customer service and problem-solving skills.* Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.* Mastery of virtual technology, including meeting scheduling, video display and screen sharing.* Ability to work in a team environment.* High level attention to detail is essential.* Excellent organizational, interpersonal, and communication skills.**What We Offer You:**At HUB International, we are invested in your success - both inside and outside of work. Our benefits are designed to support your well-being, fuel your growth, and help you build a secure future. We believe that when our people thrive, our clients and communities do too.We are committed to continuous learning and career momentum. Whether you are just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you move forward with confidence.Benefits you may enjoy as part of the HUB International Mid-Atlantic team:* Medical, Dental, Vision, and Prescription Drug Coverage* Health Plan Reimbursement Program* Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)* 401(k) Savings Plan* Life and Disability Plans* Long-Term Care* Employee Assistance Program (EAP)* Comprehensive Wellness Program* Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance* Low-Cost Loan Program and Student Loan Resources* Vacation, Holiday, Sick, and Personal Time Off* Flexible Work Arrangements* Dress for Your Day Policy* Comprehensive Onboarding and Continuing EducationReady to take the next step? Apply today.*The expected salary range for this position is $90,000 to $110,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.*