Senior Account Manager - People Solutions

Lockton; Denver (CO); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

Life Insurance

Wellness program

Flexible spending accounts

Identity theft protection

Pet insurance

Mental health benefits

Annual discretionary bonus

Job summary

Lockton in Denver, CO is seeking a Senior Account Manager in Employee Benefits to lead day-to-day client service for a designated book of business, focusing on renewals, marketing, issue resolution, and client satisfaction.

You will analyze industry trends, prepare renewal presentations, coordinate with carriers, and mentor junior staff while ensuring compliant, high-quality service and successful client outcomes.

Qualifications

• Bachelor's degree in business administration or related field, or equivalent experience.
• Typically, three or more years of client services experience.
• Strong knowledge of the brokerage/commercial insurance industry.
• Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Strong attention to detail and ability to manage heavy workloads and deadlines.
• Team-oriented with ability to handle multiple tasks and projects.

Responsibilities

• Lead servicing of a designated book of business, including renewal, marketing, issue resolution, and client support.
• Use analysis to provide guidance to clients based on industry trends.
• Resolve escalated claims, billing, and eligibility issues.
• Develop financial models and client reports with interpretation and actionable recommendations.
• Participate in client strategy and renewal meetings to align results with commitments.
• Lead marketing of all product lines and present results with oversight.

Skills

Client services

Brokerage knowledge

MS Office proficiency

Communication skills

Detail orientation

Education

Bachelor's Degree in Business Administration

Job description

Your Responsibilities

Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing excellent client service. As a Senior Account Manager, you will oversee the day-to-day management and support of employee benefits policies, ensuring client satisfaction and successful renewals.

Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing excellent client service. As a Senior Account Manager, you will oversee the day-to-day management and support of employee benefits policies, ensuring client satisfaction and successful renewals.

Position Responsibilities

• Lead the servicing of a designated book of business, including renewal, marketing, issue resolution, and client support.
• Use discretion and independent judgment to analyze industry trends and provide related guidance to clients.
• Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes for clients.
• Develop financial models and reports for clients and senior team members. Provide interpretation, implications of analysis, and actionable recommendations.
• Participate in client strategy and renewal meetings to understand client expectations and ensure that the results align with our commitments.
• Lead the marketing of all product lines, develop presentation of results and present results, with oversight.
• Lead communications, and open enrollment activities to ensure a successful renewal process, along with supporting implementation.
• Participate in negotiations with carriers for new and renewal quotes. Prepare renewal presentation and present results, with oversight.
• Analyze quotes to determine appropriate recommendations and ensure adequate coverage for clients.
• Identify gaps in coverage or cross-sell opportunities and provide related recommendations.
• Lead implementation, communications, and open enrollment activities to ensure a successful renewal process.
• Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes, as directed, with timely responses.
• Establish and maintain relationships with clients, carriers, and other vendors.
• Research and understand industry trends, carrier product offerings, and governmental regulations.
• Educate clients on compliance and regulatory matters.
• Mentor and train junior-level staff, fostering a collaborative and supportive work environment.
• Perform other responsibilities and duties as needed to support the team and clients.

Qualifications

Position Qualifications

• Bachelor's Degree in Business Administration or a related field, or equivalent years of experience.
• Typically, three or more years of client services experience is required.
• Demonstrates strong working knowledge and experience within the brokerage/commercial insurance industry.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Strong attention to detail and organizational skills to prioritize heavy workloads and meet time-sensitive deadlines.
• Ability to work in a team environment and manage multiple tasks & projects with competing deadlines.
• Understands industry trends and governmental regulations.
• Ability to attend industry training sessions and complete continuing education requirements as needed.
• Readiness to expand knowledge and effectiveness in the insurance industry through extended education beyond continuing education requirements.
• Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information.
• Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner.
• Ability to work outside of regular business hours and travel by automobile and aircraft, with the possibility of being away from home for more than one day and night.
• Legally able to work in the United States.

This position may be eligible for annual discretionary bonus consideration.

Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.

PLEASE NOTE- The salary range below is an estimate. The salary offered may vary depending on the candidate's geographic location, job-related knowledge, experience, education, certifications, and skills.