Senior Account Manager (Partnerships)

Booking.com; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Free Headspace access

Global Employee Assistance Program

Pension plan

Annual paid time off

Parental leave 22 weeks

Bereavement leave up to 4 weeks

Home office support

Job summary

Booking.com, a world leader in online travel, seeks a Senior Account Manager to own and grow a portfolio of complex B2B and B2B2C partners across North America. You will combine commercial judgment, analytical rigor, partner management, and cross-functional leadership to drive opportunities, solve problems, and deliver measurable business results.

You will develop end-to-end account plans, expand partner adoption of Connected Trip products, build senior stakeholder relationships, and lead

Qualifications

• Excellent communication and presentation skills with ability to influence stakeholders.
• Willingness and ability to travel regularly for partner meetings and events (up to 35%).
• Experience managing complex enterprise partnerships and delivering measurable growth.
• Ability to balance partner needs with BKNG’s commercial objectives and customer experience.
• Strong analytical skills to translate data into priorities and actions.
• 5+ years in strategic account management, partnerships, or related commercial roles.
• Experience in e-commerce, travel tech, fintech, loyalty, airlines, or online travel preferred.
• Ability to operate in a fast-changing, ambiguous environment and lead cross-functional initiatives.
• Strong commercial judgment to develop partnership strategies and customized solutions.

Responsibilities

• Own the end-to-end account management strategy for a portfolio of complex B2B and B2B2C partners.
• Develop and execute account plans to increase partner production, revenue, and growth.
• Lead data-driven assessments of partner health and performance with clear actions.
• Build trusted relationships with senior stakeholders and lead quarterly business reviews.
• Coordinate across Product, Engineering, Analytics, Legal, Finance, Operations, and other teams.
• Expand partner adoption of Connected Trip products (accommodations, flights, cars, etc.).
• Create commercially creative partnership structures and customized solutions.
• Represent the North America region in cross-functional initiatives and programs.

Skills

Excellent communication

Stakeholder management

Analytical rigor

Cross-functional leadership

Strategic account management

Negotiation

Ownership & initiative

Travel readiness

Partner development

Education

Bachelor’s degree in business/marketing or related field

Master’s degree preferred

Job description

• Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, supporting the entire travel journey. Our platforms, including Booking.com, Priceline, and Agoda, use advanced technology, AI, and machine learning to simplify and personalize travel for consumers and partners in more than 220 countries and territories. Our mission is to make it easier for everyone to experience the world
• The Partnerships team drives BKNG’s B2B and B2B2C growth through strategic distribution, business development, and commercial partnerships. In North America, the team manages a diverse portfolio of demand partners across airlines, online travel companies, banks and fintechs, technology platforms, loyalty programs, and other enterprise businesses
• These partnerships help extend the reach of BKNG’s travel products through APIs, branded solutions, template solutions, and other distribution models. The team is responsible for developing, launching, and growing partnerships that generate sustainable BKNG transactions, revenue, margin, and partner and traveler value
• We are seeking a Senior Account Manager to own and grow a portfolio of complex, high-value strategic partners. This person will combine commercial judgment, analytical rigor, partner management, and cross-functional leadership to identify opportunities, solve problems, and deliver measurable business results
• Own the end-to-end Account Management strategy for a portfolio of complex B2B and B2B2C partners, from onboarding and launch through ongoing optimization and long-term growth
• Develop and execute account plans that increase partner production, transactions, revenue, margin, product adoption, and sustainable traveler growth
• Lead recurring, data-driven assessments of partner health and performance. Identify risks, growth opportunities, and clear actions to improve results
• Build trusted relationships with senior stakeholders at partner organizations and lead quarterly business reviews and strategic planning discussions
• Manage global, multi-market, or otherwise complex partners that require coordination across regions, business models, products, and internal teams
• Expand partner adoption of Connected Trip products, including accommodations, flights, rental cars, ground transportation, activities, and rides
• Develop a strong understanding of BKNG’s products, integration models, commercial tools, and partner solutions in order to optimize performance and identify cross-sell and upsell opportunities
• Create commercially creative partnership structures and customized solutions, including opportunities that fall outside standard models
• Use market trends, competitive intelligence, partner data, and technology developments to develop insights, business cases, and pragmatic recommendations
• Identify growth blockers and work with Product, Engineering, Analytics, Legal, Finance, Operations, and other stakeholders to resolve them
• Influence internal teams and partner stakeholders without direct authority, ensuring that agreed actions are prioritized and delivered
• Represent the North America region in cross-functional or company-wide initiatives, such as product, analytics, AI, Salesforce, or other strategic programs
• Collaborate across BKNG brands and functions to identify broader partnership opportunities and support third-party distribution initiatives
• Contribute to team capability building by sharing partner, market, product, and commercial insights with colleagues

Benefits

• Health insurance
• Free access to Headspace for you and your loved ones
• Global Employee Assistance Program
• Meditation and Breastfeeding rooms at the office
• Booking Cares - 2 days per year to volunteer and learn
• Life insurance
• Disability insurance
• Pension plan
• Annual paid time off
• Parental leave - 22 weeks
• Grandparent leave - 10 days
• Care leave - 10 days
• Bereavement leave - up to 4 weeks
• Anniversary leave
• Working from Home Furniture and Ergonomic Support
• Working from Abroad - up to 20 days per year
• Discounts & Wallet credits to spend on our products
• Upgrade to Booking.com Genius Level 3
• Friends & Family Booking.com discount vouchers
• Free access to online learning platforms
• Development and mentorship programs to support career growth
• Access to trainings and workshops
• Team development opportunities
• Local discount programs
• Game rooms in offices
• On-site meals, coffee and snacks including vegan options

Excellent communication and presentation skills, including the ability to influence senior internal and external stakeholdersWillingness and ability to travel regularly for partner meetings, internal collaboration, industry events, and market visits. Travel may be up to 35%, with occasional periods of higher travel based on business needsDemonstrated experience managing complex enterprise partnerships and delivering measurable commercial growthAbility to balance partner needs with BKNG’s commercial objectives, customer experience standards, and long-term business interestsAbility to work within a reasonable commuting distance of the assigned office locationStrong analytical skills and the ability to translate data into clear insights, priorities, and actions5+ years of experience in strategic account management, partnerships, business development, sales, or a related commercial role; experience in e-commerce, travel technology, fintech, loyalty, airlines, or online travel is strongly preferredAbility to operate effectively in an ambiguous, fast-changing environment while maintaining focus on priorities and outcomesExperience leading cross-functional initiatives and coordinating contributions from Product, Engineering, Analytics, Finance, Legal, Operations, and other teamsStrong commercial judgment, with the ability to develop partnership strategies, evaluate trade-offs, and negotiate or recommend customized solutionsA proactive, curious, and ownership-oriented approach, with the judgment to work independently and the collaboration skills to bring others alongBachelor’s degree in business, marketing or other relevant fields; Master’s degree preferred