Senior Account Manager - Parking Operations

ZipRecruiter; Houston (TX); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading company, Propark Mobility, is seeking a Senior Account Manager to manage operational issues and enhance customer service at various locations in Houston. The role offers a salary between $60,000 to $70,000 plus bonuses, and aims to create a supportive culture focused on growth and employee satisfaction. Interested candidates with a strong management background in the hospitality or parking industry are encouraged to apply!

Benefits

Free Parking

Generous time off allowances

Comprehensive benefits package

Internal training opportunities

Qualifications

• Minimum of 2 years of progressive management and operational experience in hospitality.
• Experience in the parking industry is preferred.
• Ability to maintain flexibility in schedule to meet operational needs.

Responsibilities

• Assist and train managers in handling customer complaints.
• Oversee customer service to ensure satisfaction.
• Prepare annual budgets for revenue and expenses.

Skills

Operational and financial acumen

Team leadership

Conversational and written communication

Problem solving

Time management

Interpersonal skills

Education

Bachelor’s degree with a concentration in business

Tools

Microsoft Office

ADP

Job description

Job Description

Overview

Park your career here, with Propark Mobility!

Senior Account Manager

Salary Range: $60,000- $70,000 Commensurate with Experience, plus Incentive Bonus Potential

Work Modality: In Office

Schedule: Full-time, Monday - Friday

Location: Houston, Texas 77002

Applications will be accepted until the job is closed.

Experience Needed:

• You have operational and financial acumen
• Your team leadership skills are exceptional
• You have impeccable conversational and written communication skills.
• You are a motivated individual willing to take on new challenges, with management experience in the Hospitality industry, preferably including parking experience.
• You are self-sufficient, resourceful, and decisive.
• You have an exceptional way with people, and you bring extraordinary results.
• Minimum of 2 years of progressive management and operational experience in hospitality, parking or a related industry.
• Bachelor’s degree with a concentration in business is required.

Skills and Abilities Needed:

• Ability to maintain flexibility in schedule to meet operational needs.
• Excellent organizational, problem solving, and time management skills.
• Excellent interpersonal skills with client focus, and an ability to work with all staff levels.
• Excellent written and verbal communication skills.
• Excellent computer skills, including Microsoft Office Products including Word, Excel, PowerPoint, and Outlook, and ADP.

What We Offer: Compensation and Benefits:

• Opportunities for career growth - we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Supportive, engaging, empowering, and celebratory culture.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment with strong direction and empowerment.
• Learning opportunities through our internal training program - Propark Think
• Comprehensive benefits package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) available 24/7.

Who We Are:

We make each day great - together. We create an exciting work atmosphere with a culture focused on supporting and celebrating each other. Our team members enjoy a positive work environment committed to our goal: create the perfect parking moment for every guest.

Propark Mobility is an industry-leading company founded in Hartford, CT in 1984. Today, we have over 750 locations across the U.S. and plan to quadruple our size in the next 5 years!

Are you ready to park your career here? We have lots of opportunities ahead!

As Senior Account Manager, you will:

• Assist and train managers in handling customer complaints and daily operational issues.
• Oversee customer service at assigned locations to ensure satisfaction.
• Manage equipment and uniform needs, including shuttle buses, signs, tickets, cones, etc.
• Prepare annual budgets for revenue, staffing, and expenses.
• Act as the primary contact with clients, maintaining high relationship satisfaction.
• Perform other tasks as assigned by management.

Apply today!

We can't wait to meet you!

*** Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected categories. Assistance or accommodations during the application process are available upon request. No penalty will result from such requests.

Please visit the Propark careers portal for our CPRA Applicant Notice and Privacy Policy for California. This policy will also be emailed upon application receipt.