Senior Account Manager North Florida

CompassMSP; Itasca (IL); Remote; USD 80,000 - 120,000; Full time

Job summary

A client-focused IT services company is seeking a Senior Account Manager to lead and expand high-value strategic client relationships remotely. This role combines new account acquisition with proactive account management to drive growth and ensure client satisfaction. Candidates should have 4-6 years of experience in sales or account management, with a proven record of meeting sales goals and excellent communication skills.

Qualifications

• 4–6 years in Sales, Account Management, Client Success, or related role.
• Proven success in achieving sales quotas and growing revenue.
• Excellent communication and strategic planning skills.

Responsibilities

• Develop client development strategies and drive sustainable growth.
• Manage a portfolio of high-value accounts and identify upsell opportunities.
• Conduct regular meetings to align client goals and monitor satisfaction.

Skills

Sales experience

Account Management

Client Success

Communication skills

Technical acumen

Tools

ConnectWise

HubSpot

Salesforce

IT Glue

Job description

Location: Jacksonville, FL

Remote Status: Remote

Job Id:7403

# of Openings:1

Job Title: Senior Account Manager – Strategic Accounts (MSP)

Location: North Florida remote - Jacksonville, FL

Reports To: Regional Sales Manager

Department: Sales & Client Success

Type: Full-Time | Exempt



Position Overview:

As a Senior Account Manager, you will hunt new logos as well as own and grow a focused set of high-value, strategic client relationships. In addition to new account acquisition, you will proactively manage accounts, drive long-term technology alignment, and identify new revenue opportunities through business conversations, strategic reviews, and close partnership with our vCIO team. This is a hybrid hunter/farmer relationship-first, growth-oriented role with a strong emphasis on planning, value delivery, and expansion.



Key Responsibilities:

Develop and implement comprehensive new client development strategies to achieve sales goals and drive sustainable growth with a focus on building recurring revenue.

Proven track record of success in prospecting for new clients via cold calling, LinkedIn, canvassing, networking, etc. to develop pipeline from initial contact to close.

Serve as the primary relationship owner for a small portfolio of high-value accounts.

Conduct regular NFN/NFE meetings to anticipate needs, review metrics, and align goals.

Lead or co-lead QBRs with vCIO, with focus on roadmap alignment, client goals, and risk management.

Proactively identify upsell opportunities (projects, MRR, services, or products) based on client maturity and business drivers.

Serve as the client’s advocate across internal departments, ensuring consistent service quality.

Monitor client health, satisfaction, and renewal timing, initiating strategic conversations well in advance.

Maintain detailed account plans and forecast pipeline accurately.

Participate in strategic initiatives such as contract negotiations, client retention programs, or executive briefings.



Requirements:

4–6 years in Sales, Account Management, Client Success, or similar client-facing role (MSP or IT services preferred).

Proven track record of success in achieving sales quotas, growing revenue within existing accounts and building long-term business relationships.

High business and technical acumen with the ability to translate technical service into business value.

Excellent communication, presentation, and strategic planning skills.

Strong familiarity with MSP tools (e.g., ConnectWise, HubSpot/Salesforce, IT Glue).