Senior Account Manager - Kitchen Equipment Maintenance - Seattle, WA

ZipRecruiter; Appleton (WI); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative firm seeks a Senior Account Manager for Kitchen Equipment Maintenance to enhance client relationships and operational efficiency. This hybrid role involves analyzing business performance, managing service suppliers, and ensuring effective communication between clients and sectors. The ideal candidate will have a solid background in Integrated Facilities Management and possess strong analytical skills. Join a dynamic team that values customer service and operational excellence, while enjoying a range of benefits that support your well-being and professional growth. If you're ready to take your career to the next level, this opportunity is for you!

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Commuter Benefits

Qualifications

• Experience in Integrated Facilities Management (IFM) is essential.
• Strong problem-solving and analytical skills are required.

Responsibilities

• Maintain high service standards and communication with clients.
• Analyze business portfolio and manage service suppliers.

Skills

Interpersonal Communication

Negotiation Skills

Analytical Skills

Problem-Solving Skills

Customer Service Orientation

Education

Bachelor's Degree

3-5 years of experience as a Kitchen Equipment Manager

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

Pay Grade: 16

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

We are looking for a talented Senior Account Manager - Kitchen Equipment Maintenance.

The role will be hybrid in structure with travel with the ideal candidate based in Seattle, WA.

Key Responsibilities:

1. Provide a high standard of service and communication to maintain the client base.
2. Manipulate data for internal business reviews and meetings.
3. Perform ongoing analysis of the business portfolio by evaluating vendor, client, and sector financial performance.
4. Manage internal resources to resolve field issues.
5. Serve as a liaison between clients and sectors to ensure effective communication.
6. Manage service suppliers and review repair quotes for accuracy.
7. Review preventive maintenance reports and collaborate with on-site clients.
8. Quote and order replacement kitchen equipment.
9. Perform other duties as assigned.

Qualifications:

1. Experience in Integrated Facilities Management (IFM), demonstrating a comprehensive understanding of managing and coordinating multiple facilities services to ensure operational efficiency and client satisfaction.
2. Bachelor's Degree OR 3-5 years of experience as a Kitchen Equipment Manager in commercial kitchen equipment service.
3. Proven ability to prepare, analyze, and present complex business reviews to clients.
4. Excellent interpersonal communication and negotiation skills with a strong customer service orientation.
5. Demonstrated ability to use analytical and intuitive judgment for sound decision-making.
6. Strong problem-solving skills.
7. Proficiency in Microsoft Word, Excel, and PowerPoint.

Apply to ESFM Services today!

ESFM is a member of Compass Group USA.

Compass Group is an equal opportunity employer.

Applications are accepted on an ongoing basis.

Eurest services maintains a drug-free workplace.

Associates at Corporate are offered many fantastic benefits:

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Req ID: 1407659

ESFM