Senior Account Manager - Key Partners North America

Expedia Group; Orlando (FL); On-site; USD 186,000 - 261,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness benefits

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Orlando is seeking a Senior Account Manager, Key Partners, North America. You will manage a portfolio of enterprise hotel partners across North America, driving rate access, inventory and revenue growth while strengthening long-term relationships with senior executives.

You will translate market trends into strategic recommendations, lead partnership reviews, and coordinate with internal teams to execute plans.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years in commercial or partner-facing roles, with enterprise relationships.
• Proven negotiation and leadership of strategic partnerships with hotel owners/operators.
• Ability to engage senior executives and adapt communication style.
• Entrepreneurial, resourceful, and data-driven problem solving.

Responsibilities

• Own a portfolio of enterprise hotel partners, driving rate access, inventory, revenue growth, and share.
• Translate market trends into revenue-generating recommendations and lead reviews.
• Serve as primary contact for partners, engaging senior stakeholders with clear reviews.
• Lead contract renewals and craft creative commercial frameworks for multi-stakeholder accounts.
• Coordinate with cross-functional teams to execute account plans and uncover opportunities.
• Deliver senior-level reporting and mentor junior Account Managers.

Skills

Enterprise relationships

Negotiation

Executive stakeholder communication

Data-driven decision making

Multi-stakeholder management

Education

Bachelor's degree in a relevant field

Tools

Microsoft Office

CRM tools

Reporting tools

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors‑Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together‑help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Account Manager, Key Partners, North America

Introduction to the team

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.

The Key Partners team manages high‑value relationships with hotel partners across North America and the broader Americas region. In this senior role, you will own a portfolio of enterprise‑level hotel chain, owner, and operator partnerships, engage senior executives, and use commercial judgment and data‑driven insight to grow revenue and strengthen long‑term relationships. This role offers flexibility in location requirements.

In this role, you will:

• Own the commercial performance of an assigned portfolio of enterprise hotel chain, owner, and operator partners, including rate and inventory access, revenue growth, and share growth

• Understand each partner’s strategy and objectives, translate market trends into revenue‑generating recommendations, and lead partnership reviews that turn data into clear actions

• Serve as the primary point of contact for partners, building credibility with senior vice president and executive‑level stakeholders as well as day‑to‑day operators through consistent communication and business reviews

• Lead partnership agreement renewals and structure creative commercial frameworks for complex, multi‑stakeholder accounts while balancing partner needs with Expedia Group’s strategic goals

• Coordinate with Market Management, Connectivity, Media Solutions, Analytics, Finance, and senior internal leaders to implement account plans, close gaps, and unlock opportunities

• Deliver clear reporting for senior audiences, coach less senior Account Managers on complex negotiations, and share best practices that improve the broader Account Management team

Experience and qualifications:

• You have a bachelor’s degree in a relevant field or related technical field; or Equivalent related professional experience

• You have 7+ years of experience in a commercial, account management, or partner‑facing role, with demonstrated ownership of enterprise‑level relationships; hospitality or travel technology experience is strongly preferred

• You have a track record of negotiating and leading strategic partnerships with hotel owners, operators, and brand‑level chain contacts

• You are comfortable and credible engaging senior vice president and executive‑level stakeholders, adapting your communication style for audiences ranging from front‑line operators to senior decision‑makers

• You are entrepreneurial, resourceful, and comfortable solving ambiguous, high‑stakes problems while using data, commercial judgment, and strong negotiation skills to structure creative solutions

• You communicate clearly, manage multiple high‑value accounts with minimal oversight, and are proficient with Microsoft Office and familiar with customer relationship management or reporting tools

The total cash range for this position in Chicago is $186,000.00 to $260,500.00. Employees in this role have the potential to increase their pay up to $297,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Orlando is $186,000.00 to $260,500.00. Employees in this role have the potential to increase their pay up to $297,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Austin is $200,000.00 to $280,000.00. Employees in this role have the potential to increase their pay up to $320,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Dallas is $186,000.00 to $260,500.00. Employees in this role have the potential to increase their pay up to $297,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.