Senior Account Manager - Employee Benefits

Lockton; San Francisco (CA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior Account Manager in Employee Benefits. In this hybrid role, you will leverage your expertise in client services and industry trends to provide exceptional support and strategic guidance to clients. You will manage a diverse book of business, conduct in-depth analyses, and foster strong relationships with clients and vendors. This established industry player values innovation and collaboration, making it an ideal environment for professionals who are passionate about delivering outstanding service. If you're ready to take your career to the next level in a dynamic and supportive setting, this opportunity is perfect for you.

Qualifications

• 3+ years of client services experience in the brokerage industry.
• Strong knowledge of Microsoft Office Suite and industry regulations.

Responsibilities

• Manage a designated book of business and client relationships.
• Conduct benefit benchmarking studies and prepare client presentations.
• Mentor junior staff and ensure compliance with regulations.

Skills

Client services experience

Interpersonal communication

Industry trend analysis

Delegation

Time management

Education

Bachelor’s Degree in Business Administration

Equivalent experience

Tools

Microsoft Office Suite

Job description

Senior Account Manager - Employee Benefits

The West Series of Lockton Companies is looking for a Senior Account Manager to join our growing Employee Benefits team in our San Francisco office.

Be a part of an exceptional company voted “Best Places to Work in Insurance” eleven years running. If you are innovative, passionate about delivering excellent client service, excel as a strategic partner, and thrive in a collaborative environment, Lockton is the place for you!

Note: This is a hybrid role so must be local for consideration.

About this role: The Senior Account Manager is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations in the course of servicing Clients’ accounts in an innovative and efficient manner. This position shall also develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.

Position responsibilities:

• Ability to perform all Account Manager responsibilities, duties, and expectations
• Services a designated book of business as relating to marketing, assisting with claim issues, and day to day administration
• Researches issues’ root cause, implements, and resolves policy related issues
• Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
• Recommends and implements potential enhancements or improvements to processes, products, and/or policies
• Facilitates vendor quotes, amendments, and reinstatements for requested changes as needed
• Conducts, creates, and interprets benefit benchmarking studies, design plan comparison reports, and Client presentation materials
• Interprets Clients’ current coverage plan and identifies and recommends opportunities to expand lines of coverage
• Engages in Client strategy meetings to manage insured expectations for upcoming term
• Develops and assists with presenting marketing and renewal terms to Client
• Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors
• Communicate on a professional level with insurance carriers and other vendors to address client issues in a manner that produces optimum results in a timely fashion.
• Prepare and release RFP to appropriate markets
• Overall responsibility for managing updates to Client employee facing communications
• Prepare and conduct open enrollment presentations and meetings
• Researches and understands industry trends and Carrier product offerings and emerging trends
• Knowledge of governmental compliance/regulations to educate Client and respond to client inquiries
• Mentors and trains junior-level staff
• Performs other responsibilities and duties as needed

Minimum Qualifications:

• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
• Typically 3+ years of related Client services experience is required
• Demonstrates strong working knowledge and experience within brokerage industry
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to delegate tasks effectively
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, and photocopier
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States

Seniority level

Associate

Employment type

Full-time

Job function

Administrative, Customer Service, and General Business

Industries

Insurance and Employee Benefit Funds and Insurance