Senior Account Manager - Demand Response

CLEAResult; Elm (PA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Volunteer time

Employee assistance program

Training courses

Job summary

CLEAResult is seeking a Senior Account Manager to manage demand response programs nationwide, collaborating with customers, contractors, and engineering teams to meet goals and drive energy savings.

The role emphasizes technical guidance, issue resolution, and program growth opportunities, with a centralized Channel Delivery team supporting cross-functional collaboration.

Qualifications

• 3+ years direct client-facing account management experience.
• Hands-on program implementation and utility operations experience.
• Strong analytical, reporting, and data management skills.
• Advanced proficiency in Excel and Power BI or similar tools.

Responsibilities

• Bring national perspective to local program teams to enhance delivery and revenue goals.
• Serve as primary customer contact, build relationships, deliver proposals, provide guidance.

Skills

Client management

Data analysis

Project management

Tools

Excel

Power BI

DERMS

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet.

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours.
• Paid vacation, sick, personal and parental leave time.
• Paid Volunteer Time: giving back to our communities is important to us.
• Employee Assistance Program - offers benefits to help you manage daily responsibilities.
• Access to on-demand training courses to advance further in your career.

Job Description

The Senior Account Manager serves in a strategic role in management of demand response/flex load management programs across the country. This role partners closely with customers, contractors, engineering teams, and program staff to achieve contractual goals, increase energy savings acquisition, and ensure successful program execution. The Senior Account Manager acts as a trusted advisor, providing technical expertise, resolving complex customer issues, and identifying opportunities for program growth and improvement.

Channel Delivery is a centralized operations and program support team that helps create seamless program delivery through established best practices and tools, a national program implementation perspective, and bridging gaps through cross-functional collaboration.

Responsibilities

• Bring national perspective and expertise to the local program team to enhance program delivery, drive energy savings and revenue goals across multiple programs with limited oversight.
• Serve as the primary customer contact by building relationships, delivering proposals, providing technical guidance, and resolving issues.
• Collaborate with engineering and program teams to support technical solutions, analyze requirements, and implement process improvements.
• Conduct deep-dive analysis on complex data sets such as time series and panel data to uncover hidden patterns, trends and correlations.
• Mentor Account Managers and Associate Account Managers while supporting successful program delivery and client satisfaction.

Requirements

• Minimum 3 years of direct client-facing account management experience.
• Hands-on experience with program implementation and utility operations.
• Strong analytical, reporting, and data management skills.
• Advanced proficiency in Microsoft Excel and Power BI or similar reporting tools.
• Demonstrated experience managing multiple programs and priorities simultaneously.
• Ability to work independently and deliver results with minimal supervision.
• 3+ years’ experience in Utility Demand Side Management (DSM), Demand Response (DR), or Utility program delivery.
• Experience working with Distributed Energy Resource Management System (DERMS) platforms.
• Strong project management and organizational skills.
• If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.