Senior Account Manager - Dallas

Apartment List; Dallas (TX); Remote; USD 112,000 - 135,000; Full time

Job summary

A leading company is seeking a Senior Account Manager to enhance partnerships with property management companies in the Greater Dallas Area. This role focuses on relationship management and driving growth through tailored recommendations and performance maximization. The ideal candidate will have extensive account management experience and a consultative approach to ensure partner satisfaction and success. This position is fully remote with occasional travel.

Benefits

Remote-First Culture

Competitive Compensation

Comprehensive Benefits

Unlimited Time Off

Home Office Reimbursement

Health & Wellness Reimbursement

Career Development Opportunities

Inclusive Environment

Qualifications

• 5+ years of account management or client success experience.
• Proven success in identifying upsell opportunities.

Responsibilities

• Develop and maintain strong relationships with property management companies.
• Identify upsell opportunities and execute strategies for expansion.

Skills

Account Management

Client Success

Problem Solving

Data Analysis

Tools

Salesforce

Salesloft

Excel

Google Sheets

Job description

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Who We Are
Apartment List is the premier rental matchmaking marketplace, revolutionizing the way renters and multifamily properties connect. Our renters enjoy a personalized, AI-powered search experience tailored to their needs, while our property partners leverage cutting-edge generative AI engagement tools and a performance-based pricing model to drive efficiency and results. Our mission is to be the go-to destination for renters and the unrivaled partner for properties, empowering everyone to rent with confidence through a success-driven model that delivers ease, speed, and control.

About The Role
At Apartment List, we’re passionate about building long-term, successful partnerships with our partners. We’re looking for a Senior Account Manager to join our dynamic team and play a pivotal role in nurturing and expanding relationships with property management companies (PMCs) that are key partners on our platform.

As a Senior Account Manager, you will manage a territory-based book of business, working closely with existing partners to drive value, mitigate churn, and identify upsell opportunities. You will serve as a trusted advisor, ensuring your partners maximize their success on Apartment List while maintaining and growing existing partnerships. This role primarily focuses on relationship management, with opportunities to drive expansion by onboarding new properties.

This region-based role (Greater Dallas Area) requires occasional travel within your assigned territory, approximately 1-3 in-market trips per quarter and/or conferences.

What You'll Do

1. Develop and maintain strong relationships between Apartment List and your portfolio of property management companies (PMCs), acting with 100% responsibility for outcomes.
2. Serve as a trusted advisor to PMCs, focusing on their long-term success and providing tailored recommendations to maximize performance on Apartment List.
3. Proactively identify upsell opportunities within your book of business and execute strategies to expand our partnerships.
4. Drive meaningful adoption of Apartment List’s AI platform, Lea Pro, within your book of business.
5. Deliver consistent, measurable results including meeting expansion targets, managing renewal rates, and reducing partner churn.
6. Monitor and mitigate potential churn risks by addressing partner concerns, providing effective solutions, and ensuring partner satisfaction.
7. Work collaboratively with marketing directors, regional property managers, and other decision makers and influencers remotely and in-person within your assigned territory to maintain relationships and explore growth opportunities.
8. Partner with cross-functional teams to ensure a seamless and effective partner experience.
9. Maintain proper pipeline management, clean data, and timely reporting through Salesforce and other tools.
10. Assist with account implementation and support account performance following changes or additions.

What We’re Looking For

1. 5+ years of account management or client success experience, ideally within a territory-based remote role overseeing partners’ business.
2. Proven success in identifying and executing upsell opportunities while maintaining partner satisfaction and managing negotiations at renewal.
3. Experience developing impactful, data-driven presentations and presenting to diverse stakeholders.
4. Ability to translate data into compelling narratives highlighting value, using Excel and/or Google Sheets for analysis.
5. Detail-oriented, proactive, with excellent problem-solving skills to mitigate risks and build solutions.
6. Experience with Salesforce and Salesloft is a plus, as is the ability to learn proprietary tools.
7. Consultative, systematic approach to account management with a focus on collaboration and delivering value.

Bonus Points

1. Familiarity with the multifamily industry and experience nurturing relationships within it.
2. Proven experience working with generative AI tools and technologies.

Pay Range

We consider various factors including role, level, skills, and experience to determine fair compensation. The range is $112,000 - $135,000 OTE + equity. Compensation details reflect cash only, excluding benefits and perks. We aim to pay competitively and may consider higher offers for exceptional candidates. We will share more during the hiring process.

This is a fully remote position within the US, with regional travel as noted above.

Why Join Us?

• Remote-First Culture: Work from anywhere in the U.S
• Competitive Compensation: Salary, pre-IPO stock options, and incentives
• Comprehensive Benefits: Medical, dental, vision for you and dependents
• Unlimited Time Off: Flexible vacation, holidays, recharge days
• Home Office Reimbursement
• Health & Wellness Reimbursement
• Career Development Opportunities
• Inclusive Environment: Diversity, equity, inclusion, belonging

We believe everyone deserves a home and a fulfilling career. We celebrate diversity and are an equal opportunity employer committed to inclusivity.

Join us in shaping the future of renting through innovation, collaboration, and impact.