Senior Account Manager- Commercial- Remote

Insurance Office of America; Bloomington (IN); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to oversee a diverse portfolio in the insurance sector. This remote role focuses on maintaining client relationships and ensuring account retention while supporting new business development. The ideal candidate will have extensive experience in account management or the insurance industry, showcasing strong analytical and customer service skills. With a commitment to professional growth and a supportive team environment, this position offers competitive salaries, bonuses, and a range of benefits, including health insurance and a 401K plan. Join a company that values integrity and work/life balance!

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture promoting work/life balance

Community service involvement

Supportive team environment

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Handle customer service requests, policy administration, and claims.
• Conduct client research, prepare submissions, and negotiate coverages.

Skills

Account Management

Insurance Brokerage Knowledge

Analytical Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Organizational Skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Senior Account Manager - Commercial - Remote

Join to apply for the Senior Account Manager - Commercial - Remote role at Insurance Office of America.

About the Company: Insurance Office of America (IOA) is the fourth-largest privately held insurance brokerage in the U.S., founded in 1988. Headquartered in Longwood, Florida, IOA offers property and casualty, employee benefits, and personal lines insurance, along with risk management solutions and insurtech innovation. With over 1,300 associates across more than 60 offices in the U.S. and U.K., IOA is committed to excellence. For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines

Location: Remote (Central and Eastern Time Zones only), based out of Longwood, FL. Book focus includes General Construction, Non-profits, Real Estate, Manufacturing.

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business development. Coordinate daily administrative and customer service activities, resolve complex issues, and serve as a subject matter expert.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and follow up on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activities to ensure timely completion.
• Maintain transparent communication with the team regarding workload and issues.
• Deliver excellent service, anticipate needs, and respond promptly.
• Stay updated on company policies and procedures.
• Seek continuous improvement and adopt best practices.
• Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, multitasking, and organizational skills.
• Excellent communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Respectful culture promoting work/life balance.
• Community service involvement.
• Supportive team environment and rewarding work.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.
Visit our website.