Senior Account Manager- Commercial- Remote

Insurance Office of America; Biloxi (MS); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to oversee a diverse book of business in the commercial insurance sector. This remote role offers the opportunity to manage client relationships, ensuring high levels of service and satisfaction while leading an account management team. The ideal candidate will bring over 5 years of experience in account management or 7 years in the insurance industry, along with strong analytical and communication skills. Join a company that values professional growth, offers competitive salaries, and fosters a respectful work culture that promotes work/life balance.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture and work/life balance

Community service commitment

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Handle customer service requests, policy administration, billing, and claims.

Skills

Account Management

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Organizational Skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Senior Account Manager- Commercial- Remote

Join to apply for the Senior Account Manager- Commercial- Remote role at Insurance Office of America

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions, as well as insurtech innovation. Headquartered in Longwood, Florida, IOA has more than 1,300 associates in over 60 offices across the U.S. and United Kingdom. In California, it operates as IOA Insurance Services. For more information, visit www.ioausa.com.

Job Details

Title: Senior Account Manager - Commercial Lines

Location: Remote (Central and Eastern Time Zones only), based out of Longwood, FL

Book Focus: General Construction, Non-profits, Real Estate, Manufacturing

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy. Serve as a subject matter expert for the account management team.

Key Responsibilities

1. Maintain technical competence and industry expertise.
2. Lead daily activities and workflow of the account management team.
3. Handle customer service requests, policy administration, billing, claims, and coverage analysis.
4. Manage policy expirations and renewals.
5. Conduct client research, prepare submissions, negotiate coverages, and present proposals.
6. Monitor reports and take action on delinquent accounts, collecting outstanding balances.
7. Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
8. Monitor activity/suspense to ensure timely completion.
9. Maintain transparent communication with the account team regarding workload and issues.
10. Deliver excellent service, anticipate needs, and respond quickly to requests.
11. Stay updated on company policies and procedures.
12. Seek and adopt best practices for performance improvement.
13. Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, multitasking, and organizational skills
• Excellent communication skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick leave
• 401K with employer match
• Employee stock plan participation
• Opportunities for professional growth and career progression
• Respectful culture and work/life balance
• Community service commitment
• Supportive teammates and rewarding environment

Application Process

• 30-minute phone screen, online assessments, and interviews

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information, visit www.ioausa.com.