Senior Account Manager - Commercial Lines

Insurance Office of America; Minnesota; Remote; USD 70,000 - 95,000; Full time

Job summary

Insurance Office of America is seeking a Senior Account Manager - Commercial Lines who will manage and retain a book of business primarily focused on Telecom. The ideal candidate will demonstrate account management expertise and deliver exceptional customer service while leading the account management team. This fully remote position offers competitive pay and various employee benefits.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays and vacations

401K with employer match

Employee stock plan participation

Professional growth opportunities

Respectful culture and work/life balance

Community service commitment

Supportive teammates

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring retention.
• Handle customer service requests and policy administration.
• Lead account management team activities and workflow.

Skills

Analytical Skills

Problem-Solving Skills

Customer Service Skills

Communication Skills

Organizational Skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

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Join to apply for the Senior Account Manager - Commercial Lines role at Insurance Office of America

Title: Senior Account Manager - Commercial Lines

Fully remote | Book Focus: (Telecom)

ioausa.com/locations

Job Description

Title: Senior Account Manager - Commercial Lines

Fully remote | Book Focus: (Telecom)

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.

Key Responsibilities

• Technical Competence:Maintain a high degree of technical competence and industry expertise.
• Team Leadership:Direct daily activities and workflow of the account management team.
• Customer Service:Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management:Manage policy expirations and renewals.
• Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable:Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance:Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion.
• Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion.
• Communication:Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence:Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance:Stay updated on company policies and procedures.
• Continuous Improvement:Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values:Demonstrate integrity and leadership.
  
  

Ideal Candidate Qualifications

• 5+ years of account management experience, or 7+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)
  
  

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment
  
  

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)
  
  

Salary Range

The expected pay range for this position is $70,000 to $95,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Insurance

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