Senior Account Manager - Commercial Lines

Lockton; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player in the insurance sector is seeking a Senior Account Manager to enhance client relationships and ensure exceptional service delivery. In this pivotal role, you will oversee a designated book of business, providing strategic planning and consultative advice while analyzing industry trends. Your expertise will guide clients through the complexities of coverage analysis and policy management. If you have a passion for client services and a strong background in the brokerage industry, this is a fantastic opportunity to make a significant impact.

Qualifications

• More than 7 years of client services experience in the brokerage industry.
• Strong knowledge of Microsoft Office Suite and excellent communication skills.

Responsibilities

• Develop and maintain relationships to provide top-notch customer service.
• Analyze quotes and recommend appropriate coverage for clients.

Skills

Client Services Experience

Microsoft Office Suite

Verbal Communication

Interpersonal Communication

Industry Trends Knowledge

Education

Bachelor’s Degree in Business Administration

Job description

Join to apply for the Senior Account Manager - Commercial Lines role at Lockton.

Your Responsibilities

• Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
• Oversees the servicing of a designated book of business related to marketing, claims, and administration.
• Researches root causes of issues, implements solutions, and resolves policy-related problems.
• Recommends enhancements or improvements to processes, products, and policies.
• Uses discretion and independent judgment when analyzing industry trends and providing client guidance.
• Develops financial models and reports for clients and senior staff, providing interpretations, implications, and recommendations.
• Provides strategic planning and consultative advice to clients, including coverage analysis and recommendations for changes.
• Engages in client strategy meetings to manage insured expectations for upcoming terms.
• Develops and presents coverage plans and renewal terms to clients.
• Assesses and interprets exposure information from clients.
• Analyzes quotes from carriers to determine appropriate recommendations.
• Interprets and evaluates policy terms to ensure adequate coverage for client exposures.
• Facilitates client premium financing.
• Participates in negotiations with carriers for quotes and renewals.
• Collaborates with senior staff in selecting new markets and requesting quotes.
• Reviews new business opportunities and provides recommendations to the Unit Manager/Account Executive.
• Establishes and maintains relationships with clients, carriers, and vendors.
• Researches industry trends and government regulations.
• Mentors and trains junior staff.
• Performs other duties as needed.

Qualifications

• Bachelor’s Degree in Business Administration or related field, or equivalent experience.
• Typically, more than 7 years of client services experience.
• Strong knowledge of Microsoft Office Suite.
• Excellent verbal and interpersonal communication skills.
• Experience within the brokerage industry and understanding of industry trends and regulations.
• Ability to complete continuing education and attend meetings and training sessions.
• Ability to protect confidentiality and manage time effectively.
• Willingness to travel as needed.
• Legally authorized to work in the United States.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Insurance