Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; Owensboro (KY); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Account Manager for Commercial Insurance. This remote role focuses on account management, customer service, and supporting business growth. Ideal candidates have extensive insurance experience and strong analytical skills. Join a supportive culture that values work-life balance and professional growth.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Supportive culture emphasizing work-life balance

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.

Skills

Analytical

Problem-Solving

Communication

Multitasking

Organizational

Education

High School Diploma

Tools

MS Office

Job description

Senior Account Manager - Commercial Insurance - Remote

Join to apply for the Senior Account Manager - Commercial Insurance - Remote role at Insurance Office of America.

About the Company: Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States, founded in 1988. Headquartered in Longwood, Florida, IOA provides property and casualty, employee benefits, personal lines insurance, and risk management solutions, along with insurtech innovation. With over 1,300 associates across more than 60 offices in the U.S. and the UK, IOA is committed to excellence. More info at www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines
Location: Remote (Eastern and Central Time zones only). Florida Insurance experience required. Based out of Tallahassee, FL.
Focus: Construction, Contractors

Role Overview

Manage an assigned book of business, ensuring account retention and supporting new business. Handle administrative and customer service activities, resolve complex issues, and serve as a subject matter expert for the team.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Ensure timely completion of activities and maintain activity/suspense monitoring.
• Communicate regularly with the team regarding workload and issues.
• Deliver excellent service, anticipate needs, and respond promptly.
• Stay updated on company policies and procedures.
• Seek continuous improvement and adopt best practices.
• Demonstrate integrity and leadership, championing IOA values.

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Supportive culture emphasizing work-life balance.
• Community service commitment.
• Collaborative and rewarding work environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.