Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; Coral Gables (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading insurance brokerage seeks a Senior Account Manager to manage client accounts and ensure retention while supporting new business initiatives. The ideal candidate will have extensive experience in account management and a thorough understanding of the insurance industry. This remote role requires strong analytical and communication skills, along with a commitment to excellent customer service. Join a supportive team that values integrity and professional growth.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture and work/life balance

Community service commitment

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, and claims.

Skills

Customer Service

Analytical Skills

Problem Solving

Communication

Multitasking

Organizational Skills

Education

High School Diploma

Tools

MS Office

Job description

Senior Account Manager - Commercial Insurance - Remote

Join to apply for the Senior Account Manager - Commercial Insurance - Remote role at Insurance Office of America.

About the Company: Insurance Office of America (IOA) is the fourth-largest privately held insurance brokerage in the United States, founded in 1988. Headquartered in Longwood, Florida, IOA provides property and casualty, employee benefits, and personal lines insurance, along with risk management solutions and insurtech innovation. With over 1,300 associates across more than 60 offices in the U.S. and the UK, IOA is a leader in its field. For more information, visit www.ioausa.com.

Job Details

Title: Senior Account Manager - Commercial Lines

Location: Remote (Eastern and Central Time zones only; Florida Insurance experience required; based out of Tallahassee, FL; Book Focus: Construction, Contractors)

Role Overview

Manage an assigned book of business, ensuring account retention, supporting new business, and coordinating day-to-day administrative and customer service activities. Serve as a subject matter expert for the account management team.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Ensure timely completion of activities and maintain activity/suspense logs.
• Communicate regularly with the team regarding workload and issues.
• Deliver excellent service, anticipate needs, and respond promptly.
• Stay updated on policies and procedures.
• Seek continuous improvement and adopt best practices.
• Demonstrate integrity and leadership, aligning with IOA values.

Ideal Candidate Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Respectful culture and work/life balance.
• Community service commitment.
• Supportive team environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.