Senior Account Manager (Client Services)

Avenue Z; Miami (FL); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Salary range: $70,000–$80,000 USD

Health insurance (medical, dental, VIs

401(k) with company match

Unlimited PTO

Professional development stipend

Hybrid work model

Job summary

Avenue Z, Inc. is seeking a Senior Account Manager, Client Services to act as the strategic liaison between internal teams and key clients, ensuring program success and long-term satisfaction. The role blends program and account management across a limited portfolio.

The position carries a moderate commission/quota component tied to retention and growth, with in-office days 3+ times weekly in New York, Miami, or Orlando. Strong relationship and negotiation skills are essential.

Qualifications

• 3+ years in account management, client services, client strategy or project management.
• Ability to work autonomously and build client relationships.
• Strong communication and relationship-building skills.
• Experience in identifying client growth opportunities and managing expectations.
• Familiarity with sales cycles, with a moderate quota focus preferred.

Responsibilities

• Manage and oversee delivery of client programs and ensure alignment with goals.
• Build and maintain trust-based relationships with clients as primary contact for strategic discussions.
• Collaborate with internal teams to ensure timely, high-quality delivery of projects and services.
• Identify opportunities to expand client relationships through upsell or cross-sell opportunities.
• Ensure client satisfaction and retention and address challenges or roadblocks.
• Track program status, budgets, and timelines, reporting to clients and stakeholders.
• In office for at least 3 days per week in NYC, Miami, or Orlando.

Skills

Client relationships

Project management

Communication

Negotiation

Cross-functional collaboration

HubSpot

Sales cycles

Strategic thinking

Tools

HubSpot

Job description

About Avenue Z, Inc. Avenue Z is the AI-first agency - a digital marketing and PR company engineered to move fast. Brands partner with us to drive revenue and reputation across all channels, from ChatGPT to The Wall Street Journal, Shopify to TikTok, Meta to Google. Trusted by leaders in consumer brands, tech, and finance, we power the earned, owned, and performance media channels driving influence.

The Senior Account Manager, Client Services will serve as the strategic liaison between our internal teams and key clients, combining program management with account management to ensure project success and long-term client satisfaction on a limited portfolio of accounts. This role is responsible for overseeing the delivery of multi-project and/or multi-service programs while fostering strong client relationships, identifying growth opportunities, and ensuring overall client retention. The role carries a moderate commission/quota component tied to retention and growth.

Key Responsibilities

• Manage and oversee the delivery of client programs, ensuring alignment with client goals and organizational objectives.
• Build and maintain strong, trust-based relationships with clients, acting as the primary point of contact for strategic discussions.
• Collaborate with internal teams to ensure timely, high-quality delivery of projects and services.
• Identify opportunities to expand client relationships through additional services, upsell or cross-sell opportunities, contributing to strategic account growth. This can be conducted through regular strategic involvement and advising as well as quarterly or regular business reviews.
• Ensure client satisfaction and retention, proactively addressing any challenges or roadblocks.
• Track program status, budgets, and timelines, providing regular updates to both clients and internal stakeholders.
• In office for at least 3 days per week based in New York, Miami or Orlando.

Qualifications

• Ability to work autonomously, build relationships with clients and to develop unique client focused solutions based on strong understanding of client business challenges and needs.
• Strong communication and relationship-building skills.
• Proven ability to manage projects and drive results in a client-facing role.
• Experience in identifying client growth opportunities and managing client expectations.
• Skillful negotiator with experience in conflict resolution.
• Ability to manage inter-company relationships and appropriately influence across departments internally to deliver results.
• 3+ years of experience in account management, client services, client strategy or project management.
• Familiarity with sales cycles, with a moderate quota or commission focus preferred.
• Experience with HubSpot is preferred.
• Demonstrated ability to exceed quotas is preferred.

Bonus Qualifications

• Marketing experience.
• Web development experience.
• Public Relations experience
• Project Management Professional (PMP) certification.
• Certified ScrumMaster (CSM) certification.
• WordPress experience.
• Agency experience.

Benefits

• Salary range: $70,000 to $80,000 USD
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Unlimited PTO for a healthy work-life balance
• Annual professional development stipend
• Hybrid work model offering flexibility and collaboration